Lodge Manager

National Ability Center•Park City, UT

16h•$55,000 - $56,000•Onsite

About The Position

Lodge Manager Position Type: Full-time Regular, Exempt (Salary) Supervisor: Guest Services Senior Manager Department: Reservations Location: Park City, Utah (on-site) Pay Range: $55,000-$56,000 Join Our Team: At the National Ability Center, every stay at our lodge marks the beginning of a life-changing experience. For more than 40 years, we have been breaking barriers and empowering people with disabilities through adaptive sports and recreation. We are seeking a dynamic, service-driven Lodge Manager to lead the delivery of exceptional, accessible, and welcoming guest experiences. If you are passionate about hospitality, operational excellence, and using data and systems to drive impact, this is an opportunity to play a critical role in advancing our mission and helping build an Adaptive Nation. Job Summary: The Lodge Manager is responsible for leading the day-to-day operations of the National Ability Center’s lodge, ensuring a high-quality, accessible, and mission-driven guest experience. This role oversees lodging operations, guest services, and vendor coordination, while driving occupancy, operational efficiency, and overall participant impact in alignment with organizational goals. This role is accountable for improving lodge utilization and contributing to overall program growth through strategic operational leadership. The Lodge Manager works cross-functionally to ensure seamless experiences for individuals, families, and groups, while maintaining high standards of service, financial performance, and facility readiness. This is a full-time, year-round position with benefits. The role primarily follows a weekday schedule with occasional evenings and weekends required. This position is not eligible for remote work.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
3+ years of hospitality, lodging, or customer service management experience.
Demonstrated commitment to exceptional customer service and ability to engage effectively with diverse populations.
Strong organizational and leadership skills, with the ability to work cross-functionally and independently in a dynamic environment.
Current First Aid and CPR certification, or ability to obtain upon hire.
Valid Driver’s License and ability to meet UDOT physical requirements.
Ability to pass a pre-employment background check.
Valid Food Handler’s Permit (Food Manager Certification preferred).
Valid On-Premise Alcohol Server Certification.
Must be legally authorized to work in the United States. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Nice To Haves

Proficiency with Salesforce or similar CRM systems and Microsoft Office Suite
Experience working in a multi-department, service-oriented environment with integrated systems and data-driven decision-making

Responsibilities

Lead all lodge operations, ensuring a consistently welcoming, accessible, and high-quality guest experience for individuals, families, athletes, interns, and groups.
Oversee lodge booking operations in partnership with the Reservations team, ensuring accuracy, efficiency, and alignment with organizational priorities and capacity.
Build and maintain strong relationships with participants, families, and community partners; proactively address concerns and ensure a high level of satisfaction.
Drive lodge occupancy, revenue growth, and participant impact in alignment with the National Ability Center’s strategic plan; proactively identify and implement opportunities to expand capacity, improve utilization, and enhance the guest experience.
Manage lodge logistics, including procurement and oversight of supplies, food, and beverage operations to support daily operations and group needs.
Coordinate catering services with external vendors, ensuring alignment with dietary needs, event requirements, and service standards.
Oversee housekeeping and external vendor partnerships to maintain a clean, safe, and comfortable environment for all guests.
Provide day-to-day leadership, training, and support for interns, volunteers, and cross-functional staff supporting lodge operations; foster a high-performing, service-driven culture.
Develop and manage the lodge budget, including revenue forecasting, cost control, and financial reporting to support sustainability and growth.
Ensure compliance with all local, state, and organizational health, safety, and accessibility standards.
Monitor performance through data and feedback, using insights to improve operations, enhance the guest experience, and support organizational goals.
Collaborate cross-functionally with program, facilities, and leadership teams to align lodge operations with broader organizational priorities and participant needs.
Support fundraising events, group functions, and special events as needed; serve as an ambassador of the National Ability Center and its mission.
Perform other duties as assigned.

Benefits

Health Insurance with Health Savings Account
Employer Contribution to HSA
Dental Insurance
Vision Insurance
Long-term Disability
Life Insurance
Voluntary Accident and Hospital Plans
Paid Time Off (PTO) annually
11 Paid Holidays + 2 Paid Personal Days Annually (including a paid day off on your birthday)
403(b) Plan with Employer Match
Parental Leave
Pet Insurance
Pro Deals with gear companies