TSH Training Coordinator- Access Services

Albany Medical Center • City of Saratoga Springs, NY

1d • $51,755 - $77,633

About The Position

The Training Coordinator is responsible for the development and oversight of the Academy Training Program for Access Services, Faculty Practice and the Patient Engagement Center onboarding. Developing and Training the gateway team for access of services to AMHS. The development of a creative; multi-dimensional training program for the adult learner ensuring competency is fairly assessed. Training of new system updates and enhancements as well as oversight of the department policy and procedure manual. Works closely with the Hospital, Practice, Center for Excellence and Training Leadership Team to ensure the training program is designed to support changing operations of a diverse population in multiple system applications (see below) with healthcare focus specific to Pre-Service functions. Responsible for design and delivery of dynamic instruction with emphasis on patient-centered customer service for Patient Engagement Center staff and Access Services staff, with focus specific to healthcare Access Services for Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice. The Academy Training Program coordinates with training schedule for Hospital and Practice programs in multiple system applications. Candidates will have demonstrated skill in raising proficiency, building confidence, and developing interpersonal skills of trainees. We are seeking a detail-oriented and dynamic Training Coordinator with a specialized focus on health insurance to join our team. This role involves developing, implementing, and overseeing training programs that enhance employees' understanding of health insurance products, policies, and procedures. The ideal candidate will have strong knowledge of health insurance practices and a passion for facilitating effective learning experiences.

Requirements

• Bachelor’s degree
• CHAA (or acquired within 2 years of hire)
• Demonstrated skill in raising proficiency, building confidence, and developing interpersonal skills of trainees
• Strong knowledge of health insurance practices
• Passion for facilitating effective learning experiences

Responsibilities

• Development and oversight of the Academy Training Program for Access Services, Faculty Practice and the Patient Engagement Center onboarding
• Developing and Training the gateway team for access of services to AMHS
• Development of a creative; multi-dimensional training program for the adult learner ensuring competency is fairly assessed
• Training of new system updates and enhancements
• Oversight of the department policy and procedure manual
• Works closely with the Hospital, Practice, Center for Excellence and Training Leadership Team to ensure the training program is designed to support changing operations of a diverse population in multiple system applications with healthcare focus specific to Pre-Service functions
• Responsible for design and delivery of dynamic instruction with emphasis on patient-centered customer service for Patient Engagement Center staff and Access Services staff, with focus specific to healthcare Access Services for Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice
• Coordinates with training schedule for Hospital and Practice programs in multiple system applications
• Raising proficiency, building confidence, and developing interpersonal skills of trainees
• Developing, implementing, and overseeing training programs that enhance employees' understanding of health insurance products, policies, and procedures

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level