Access Coordinator

Newport County Community Mental Health Center•Middletown, RI

6d•$24 - $25

About The Position

Newport Mental Health (NMH) is a progressive high-energy organization that uses state of the art person-centered recovery approach to help individuals recover from mental illness and substance use disorders. NMH extends its trauma informed evidence-based services to children, adolescents, families, and adults. Our services vary from outreach, specialized program, mental health, school-based therapy, substance use therapy, community-based therapy, and outpatient clinic. For more information visit our website: www.newportmentalhealth.org The Access Coordinator is responsible for supporting front desk operations and serves as a working lead for the reception staff. This role helps ensure smooth daily workflows, consistent communication, and excellent customer service while maintaining alignment with Newport Mental Health policies, procedures, and leadership direction. The Front Desk Coordinator assists the Access Team Leader with coordination tasks but does not replace supervisory authority.

Requirements

High School Diploma or equivalent.
Experience in a fast-paced medical office or behavioral health setting preferred.
Strong communication skills and ability to work positively with diverse personalities.
Demonstrated reliability, professionalism, and ability to multitask.
Ability to remain calm, organized, and supportive in a high-volume environment.

Nice To Haves

Experience in a fast-paced medical office or behavioral health setting preferred.

Responsibilities

Serve as the primary lead point of contact for Front Desk Receptionists for day-to-day questions, workflow guidance, and support.
Assist with daily coverage coordination, including monitoring schedules, ensuring adequate front desk coverage, and communicating needs to leadership.
Support the team with check-in/check-out workflows, insurance verification, appointment preparation, and client inquiries as needed.
Help troubleshoot front desk issues and escalate concerns appropriately to the Access Team Leader.
Support consistency and accuracy in front desk processes, documentation, and communication.
Reinforce expectations for professional, compassionate, and client-centered service.
Assist with training new reception staff on front desk processes and expectations.
Communicate updates, workflow changes, and reminders to the team in a clear and timely manner.
Promote teamwork, respect, and alignment with Newport Mental Health values.
Participate in team meetings and provide feedback on workflow improvement needs to leadership.