Coordinator, Patient Access

Lifepoint Health • Fort Mohave, AZ

10d

About The Position

The Patient Access Coordinator provides support for the daily operations of Patient Access functions while performing the day-to-day duties of a Registration Clerk
Reports to: Patient Access Supervisor
FLSA: Non-exempt

Requirements

• High School Diploma or equivalent is required.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Must be able to foster positive work relationships with co-workers and demonstrate flexibility in adapting to work demands.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
• Distributes and explains forms, documents, and educational handouts to patients or family members.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Provide and complete IMM's & MSP's timely to be compliant.
• Maintain Lobby and Registration wait time to less than 10 minutes.
• Emergency Room wait time should be less than 30 minutes from MSE.
• Verifies insurance and runs estimators for pre-registration accounts.
• Supports lobby functions as needed which includes answering multi-line phone and direct calls using appropriate scripting.
• Contact insurance companies to obtain and verify insurance benefits and authorizations.
• Calculates patients’ responsibility for services rendered
• Verifies and reviews patient’s insurance status and takes steps to ensure compliance is met as stated in mandated guidelines
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
• Provides explanation of process and addresses concerns and questions.
• Maintains daily collection totals for the department
• Orders department supplies
• Assist with daily cash deposit
• Reviews and corrects assigned departmental reports daily
• Post patient discounts and account adjustments
• Continually educates all registration staff on any changes pertinent to their roles
• Support the coordination of all department meetings and gatherings in and outside the facility
• Performs other duties or responsibilities as assigned by the Patient Access Supervisor or PFSD
• Regular and reliable attendance is an essential function for this job

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Professional Development and Growth Opportunities
• And much more…

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees