Patient Access Coordinator

Oklahoma City Indian Clinic•Oklahoma City, OK

About The Position

Oklahoma City Indian Clinic (OKCIC) is a non profit corporation that provides culturally sensitive health care to the American Indian population. OKCIC services not only include basic medical care, but also dental, optometry, behavioral health services, fitness, nutrition and other family programs. Our mission is to provide excellent healthcare to American Indians. We do this by putting people first, providing quality services, and maintaining our Integrity and Professionalism. We are looking to add compassionate team players to our growing team as we continue to work toward our goal of becoming the national model for American Indian Health Care. We are seeking a Patient Access Coordinator who will be responsible for optimizing and managing all aspects of patient access and front-end operations within a healthcare setting. Job duties include, but are not limited to: Builds and manages scheduling templates for patient access, balancing them with appointment demand and coordinating with the Practice Manager. Ensures appointment availability matches organizational access goals. Works with Registration and Billing teams to ensure accurate and complete registration information and insurance verification. Works with Scheduling and Registration to optimize workflows for patient check-in/check-out processes. Tracks access measures, including wait times, scheduling lag, and new-patient appointment availability. Monitors patient experience metrics related to access and front-end interactions. Addresses patient complaints related to scheduling and access. Develop dashboards to show access metrics (new patient appointment availability, no-show rates, registration throughput). Identifies trends and recommends improvements when needed. Serves as a central communication point for patient access-related functions across the Registration and Scheduling teams. Ensures Nursing Leadership and other stakeholders are made aware of changes to provider schedule templates. Works closely with the Practice Manager. The Oklahoma City Indian Clinic is a non-profit organization and not federal employment. Indian preference hiring laws apply. The Clinic is a 501(c)(3) non-profit corporation and an Equal Employment Opportunity (EEO) employer. The Clinic adheres to all applicable laws prohibiting discrimination in employment, including protections based on race, color, sex, national origin, age, disability, religion, veteran status, and other characteristics as required by federal, state, or local law. For Indian Preference to apply, you must complete the full application and submit a copy of your CDIB card.

Requirements

Must align with OKCIC vision, mission, and core values.
Bachelor’s degree in Healthcare Administration, Business, or a related field.
5+ years of experience in patient access, registration, or revenue cycle.
Significant experience in patient access/registration, with strong leadership and change management experience, and a deep knowledge of EHRs (like Epic), HIPAA, insurance, and patient flow.

Nice To Haves

Certified Healthcare Access Manager (NAHAM) certification preferred.

Responsibilities

Builds and manages scheduling templates for patient access, balancing them with appointment demand and coordinating with the Practice Manager.
Ensures appointment availability matches organizational access goals.
Works with Registration and Billing teams to ensure accurate and complete registration information and insurance verification.
Works with Scheduling and Registration to optimize workflows for patient check-in/check-out processes.
Tracks access measures, including wait times, scheduling lag, and new-patient appointment availability.
Monitors patient experience metrics related to access and front-end interactions.
Addresses patient complaints related to scheduling and access.
Develop dashboards to show access metrics (new patient appointment availability, no-show rates, registration throughput).
Identifies trends and recommends improvements when needed.
Serves as a central communication point for patient access-related functions across the Registration and Scheduling teams.
Ensures Nursing Leadership and other stakeholders are made aware of changes to provider schedule templates.
Works closely with the Practice Manager.