TS Operational Support Manager

Robert Half•Denver, CO

4d•$58,500 - $79,000•Hybrid

About The Position

Robert Half is seeking an Operational Support Manager to join our Operational Support team to support a team of in person and remote talent solutions professionals that focus on placing candidates at client companies on a temporary or permanent basis. The Operational Support team plays a vital role in our Talent Solutions operations. Who we are and what we do: Robert Half is the world’s first and largest specialized talent solutions and business consulting firm. Our mission is to positively change people's lives by finding them a rewarding job and to assist businesses in locating the talent they need to succeed. Robert Half is widely recognized and respected in our industry, and we are known as an innovator. Our investments in advanced AI and other technologies allow us to adapt quickly to a new marketplace, where remote and hybrid work have become commonplace. But it takes outstanding people to fully address the talent needs of our clients by providing them with the very best available job candidates. We foster a positive, inclusive work environment. We are a socially responsible corporate citizen, and we support our communities, whether we’re volunteering our time or donating to deserving causes. Equally important, our organizational culture includes treating each other with respect and embracing inclusion. We help employees thrive and feel valued and fulfilled in their roles. Join our community as an Operational Support Manager and advance your career as you help us shape our future. What you will receive: We want to fuel your career as an Operational Support Manager . Here’s what we offer you: Attractive compensation and benefits Physical, mental, and financial wellness support Hybrid working options Industry-leading training programs and tailored career development Investment in AI and other technology to enable your success Individual and team rewards and recognition Potential in-country and worldwide career mobility What you will do: As well as providing support to talent solutions professionals, you will be a resource for client and candidate inquiries, technology initiatives, and various reporting and revenue generating support activities. You will also be responsible for managing, leading, training and the development of operational support team members within multiple branches. In this role, you will be a part of a team that can change people’s lives by assisting them in finding job opportunities they may have otherwise not found on their own. Together with your colleagues, you will be responsible for adherence to company compliance guidelines in all aspects of local operations through the hiring experience from start to finish. You will contribute by: Providing primary support to talent solutions leadership team Providing direct supervision to the operational support teams in multiple offices Participating in recruiting, interviewing, and hiring of internal operational support team members Onboarding, supporting, and training new operational support hires Ensuring the completion of all new hire, tenured, roll out, and initiative training programs and materials Writing and delivering performance reviews Providing feedback, coaching and guidance to enhance skill development and engagement of team. Conveying clear expectations, delegating assignments and monitoring progress of team Supporting the adoption and usage of process and technology initiative and best practices Partnering with District office or Learning and Development to create and deliver development programs Planning or supporting recruiting and/or candidate appreciation and community service events Planning and facilitating aspects of branch and regional talent solution meetings Cascading information on new and current initiatives to the operational support team Reviewing and submitting invoices, following budgetary guidelines Managing inventory of all office supplies, office equipment and postage Acting as point of contact for property management, real estate, and vendors Assisting in facilitation of contract management, working as liaison between contract department, branch staff and regional management Liaising with District team for projects and reporting Who you are: You have a passion for what you do and a desire to become better at it. You enjoy working in partnership with your colleagues and want to pursue a career in a consultative and solution orientated business. You take advantage of learning opportunities to develop your career. You are a critical thinker who can make quick decisions to find the best outcome for all involved. You love to win and enjoy working in a results-oriented environment. What you will bring to the role as an Operational Support Manager : A naturally inquisitive approach and an appreciation for diverse perspectives A desire to work in a collaborative environment An ethical mindset An eagerness to embrace and learn new technologies The ability to adapt to an evolving organization Strong interpersonal and communication skills

Requirements

High School Diploma or equivalent required with 4+ years college preferred
5+ years’ experience working in an administrative position with heavy customer contact
Previous supervisory experience
Proven ability to drive execution of operational tasks, projects, and enhancements
Experience with hiring and training
Ability to take initiative, be self-directed and work with limited supervision
Ability to work with and troubleshoot technical issues both in-person and remotely
Working knowledge of database entry and reporting
Advanced knowledge of MS Office and proficiency in Excel/Word/One Note required

Nice To Haves

Experience in a business development environment preferred
Salesforce experience preferred

Responsibilities

Providing primary support to talent solutions leadership team
Providing direct supervision to the operational support teams in multiple offices
Participating in recruiting, interviewing, and hiring of internal operational support team members
Onboarding, supporting, and training new operational support hires
Ensuring the completion of all new hire, tenured, roll out, and initiative training programs and materials
Writing and delivering performance reviews
Providing feedback, coaching and guidance to enhance skill development and engagement of team.
Conveying clear expectations, delegating assignments and monitoring progress of team
Supporting the adoption and usage of process and technology initiative and best practices
Partnering with District office or Learning and Development to create and deliver development programs
Planning or supporting recruiting and/or candidate appreciation and community service events
Planning and facilitating aspects of branch and regional talent solution meetings
Cascading information on new and current initiatives to the operational support team
Reviewing and submitting invoices, following budgetary guidelines
Managing inventory of all office supplies, office equipment and postage
Acting as point of contact for property management, real estate, and vendors
Assisting in facilitation of contract management, working as liaison between contract department, branch staff and regional management
Liaising with District team for projects and reporting

Benefits

Attractive compensation and benefits
Physical, mental, and financial wellness support
Hybrid working options
Industry-leading training programs and tailored career development
Investment in AI and other technology to enable your success
Individual and team rewards and recognition
Potential in-country and worldwide career mobility
group health insurance benefits (medical, vision, dental)
flexible spending and health savings accounts
life and accident insurance
adoption, surrogacy and fertility assistance
paid parental leave of up to 6 weeks
short/long term disability
Robert Half provides paid time off for vacation, personal needs, and sick time.
The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week.
A new hire earns up to 17 days of CTO per calendar year.
Our people also receive up to 11 paid holidays per calendar year.
We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees.