Trust & Security and Crisis Communications Vice President

JPMorgan Chase & Co. • New York, NY

4h

About The Position

The Communications Team at Chase is seeking a Vice President to join the Trust &
Security and Crisis Communications team. This individual will help shape and
advance proactive communications strategies focused on fraud and scam
prevention, secure payments, and consumer protection.

As a Trust & Security and Crisis Communications Vice President within Consumer &
Community Banking you will help lead integrated campaigns and thought leadership
opportunities to elevate Chase’s narrative around trust and security, while also
serving as a flexible contributor who supports issues management and crisis
communications. You will focus on high-impact areas, working closely with
cross-functional partners in operations, legal, product, government relations,
and marketing.

Requirements

• 7+ years of relevant external communications, public relations, or media relations experience in a complex, fast-paced, and publicly scrutinized environment.
• Proven ability to simplify complex issues and communicate them effectively to diverse audiences.
• Demonstrated experience managing both proactive PR campaigns and reactive issues management.
• Strong media relations skills, including pitching, relationship-building, and media monitoring.
• Experience working cross-functionally and collaborating with team members across different areas.
• Excellent verbal and written communication skills, with the ability to write quickly and clearly under pressure.
• Team player with a proactive attitude, entrepreneurial spirit, and a passion for protecting and enhancing the reputation of the firm.

Nice To Haves

• Experience working in a large company
• Experience in a PR agency setting

Responsibilities

• Support proactive storytelling and consumer awareness efforts that translate complex trust, security, and payments messages into clear, compelling narratives that resonate with customers and the media.
• Lead consumer awareness campaigns in partnership with marketing and our PR agency to develop relevant campaigns, media targets, and measurement approaches.
• Pitch stories that reinforce Chase’s leadership in fraud and scam prevention, including product innovation across security and payments and how it improves customer outcomes.
• Help build thought leadership and executive visibility, identifying media or speaking opportunities.
• Monitor, analyze, and synthesize media and emerging trends, turning coverage and conversation into insights, opportunities, and proactive recommendations.
• Support issues management and crisis communications, crafting timely, clear communications for internal and external audiences, and helping coordinate response across stakeholders.
• Partner cross-functionally to assess reputational risk and opportunity, ensuring messaging is accurate, aligned, and grounded in how our products and actions protect customers.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees