Trust Officer

Bank of Tampa•Tampa, FL

About The Position

The Trust Officer will be responsible for the administration of a diverse book of fiduciary accounts, including personal trusts, estates, investment management, and agency relationships. The Trust Officer will serve as a key liaison between the bank and its clients, ensuring fiduciary responsibilities are met with integrity, precision, and personalized service. In addition to account management, the Trust Officer will play an active role in identifying and cultivating new business opportunities to support the bank’s growth strategy.

Requirements

Minimum of 7 years of experience in trust administration, estate planning, or fiduciary services within a bank or financial institution.
Strong understanding of fiduciary principles, estate and gift taxation, and financial planning.
Excellent communication, client service, and organizational skills.
Ability to manage complex relationships and sensitive family dynamics with professionalism and discretion.
Familiarity with trust accounting systems and banking software platforms.

Nice To Haves

CTFA (Certified Trust Financial Advisor) designation; CFP, CPA, or JD with relevant fiduciary experience may be considered.
Proven success in managing high- net-worth relationships and complex trust structures.
Experience with regulatory compliance in a bank trust department.
Commitment to continuing education and professional development in fiduciary services.

Responsibilities

Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.
Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.
Demonstrated expert ability and knowledge in leading and participating in new client relationship building, needs assessment and long-term collaboration with Wealth Management Team delivering trust and estate planning solutions to meet the clients’ goals.
Exhibits ability to foster respect in the legal and accounting professional community to obtain referrals from COIs who advise high net-worth families on strategies and techniques.
Understands risk management issues and works through on-boarding process for compliance with applicable laws and internal procedures.
Administers trust and estate accounts in accordance with governing documents, bank policies, and applicable laws and regulations.
Functions as a relationship manager for assigned accounts, maintaining regular communication with clients, beneficiaries, attorneys, and financial advisors.
Collaborates with internal trust groups including investments, tax, compliance, and operations to deliver comprehensive fiduciary solutions.
Interprets and applies trust instruments, wills, and legal documents to ensure proper execution of fiduciary duties.
Oversees account reviews, distributions, and investment performance to ensure alignment with client goals and fiduciary standards.
Maintains current knowledge of fiduciary law, banking regulations, and industry best practices.
Active leadership in community organizations and activities as an ambassador of the brand.
Proactively identifies opportunities to expand existing client relationships and attract new trust and estate clients.
Partners with retail, commercial, and wealth management teams to cross-sell trust services and support integrated financial planning.
Participates in community and professional events to enhance visibility and promote the bank’s fiduciary capabilities.
Assists in the onboarding of new accounts, including proposal development, client presentations, and coordination with legal and compliance teams.
Contributes to strategic initiatives aimed at growing the trust department’s market share and enhancing client experience.