TRIO Support Specialist - Part Time
About The Position
Performs multi-faceted, comprehensive, direct support to TRIO Student Support Services program participants in accordance with the student's individualized education plan based upon goals, academics, and assessed needs. Duties may be carried out through various methods including face-to-face, virtual, or hybrid modalities. TRIO Student Support Services provides services to first-generation, low-income, and/or students with disabilities in accordance with TRIO SSS grant guidelines and other policies and procedures.
Requirements
- Associate's degree preferred; one year of college coursework completed, with GPA of 3.5 or higher, ability to tutor developmental math and English
- High level of knowledge in subject matter being tutored (A or B grades)
- Excellent oral and written communications skills
- Experience with Microsoft Office applications
- Ability and willingness to multi-task, especially in the realm of operating within both virtual and in-person modalities simultaneously
- Exceptional customer service skills
- Professional appearance and demeanor
- Ability to maintain confidentiality and discretion in accordance with FERPA guidelines
- Ability to work in a team-oriented environment
- Ability to consistently meet deadlines
- Ability to follow detailed oral and written instructions
- Ability to work independently
- Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.
- Copies of unofficial transcripts may be required at time of interview.
Nice To Haves
- Previous tutoring, mentoring or experience with online learning is preferred
- Experience with Zoom, Microsoft Teams, or other virtual meeting software preferred
Responsibilities
- Review course materials as required to assist and tutor TRIO students
- Follow-up and monitor student success
- Mentor TRIO students on a regular basis
- Provide administrative support to other TRIO staff
- Aid students in adapting to challenges unique to extensive online education
- Develop and present life and study skills seminar workshops to TRIO students
- Assist students with navigating MyIvy - course registration, financial aid, transcript, etc.
- Assist students with the college's Learning Management System (LMS): Canvas
- Help familiarize TRIO students with the college's online tools and systems: IvyLife, Email, Zoom, Ivy Connect, Microsoft Office 365, etc.
- Assist students with financial and economic literacy
- Provide program assessments and review results with TRIO students
- Provide enrollment support by contacting non-registered students each semester
- Provide "no contact" support by contacting students who have not been in touch
- Assist students with the completion of the FAFSA and scholarship applications
- Provide consistent intrusive tutoring for students identified by TRIO "early warnings"
- Provide consistent intrusive tutoring for students in a warning/monitoring or probationary/reinstatement status with Standards of Academic Progress (SAP) or Academic Standing policies
- Assist students researching their transfer options
- Provide the program's other staff with insight into student needs
- Other duties logically associated with the position may be assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Educational Services
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
