TRIO Student Support Services Academic Success Coach (SSS)

Montclair State University • Bloomfield, NJ

2d

About The Position

Reporting to the Director of Trio SSS Star program, the SSS Academic Success Coach supports the overall day-to-day administration of the SSS Program and the implementation of an intentional enrollment management framework that directs scholars from prospects to alumni status. Responsibilities include: Advising, academic support, skill building, data management and recruitment.

Requirements

• Bachelor’s degree from an accredited college or university.
• A minimum of two years of full-time experience in higher education related support services
• Experience working with first-generation, low income, self-identified documented disabilities scholars.
• Strong analytical, data management skills, and attention to detail.
• Excellent written and oral communication skills.
• Excellent interpersonal skills, problem solving skills, and ability to work as part of a team.
• Demonstrated knowledge and competency working with Google and Microsoft Office (Word, Excel, and Outlook).

Nice To Haves

• Master’s degree from an accredited college or university.
• Experience coordinating college programs or activities for academically at-risk student populations.
• Previous experience working with TRIO SSS or similar state or federally funded programs.
• Ability to advocate for students and connect them with appropriate resources.
• Ability to develop working relationships with the various college departments and divisions; Strong sense of commitment and ethics; ability to maintain confidentiality.
• Proficiency with use of technology and various database management systems a plus (Canvas, Blumen, Navigate, Banner, etc.).

Responsibilities

• Assist the Director in the development of the mission, strategic goals and day-to-day administration for SSS including the annual review of staffing, recruitment, enrollment, year-round programming, and all policies and procedures.
• Coordinate aspects of SSS Program including the academic and social advising of scholars and targeted initiatives and programs related to learning, retention and satisfaction.
• Coordinate the recruitment of eligible scholars in conjunction with internal and external partners.
• Assist in monitoring of the academic/career planning progress of scholars through the use of progress reports and alerts
• Assist in the development of key partnerships with external constituents (feeder schools, churches, non-profit organization, etc.) and act as liaison to University partners offices in support of SSS initiatives, programs, and services.
• Support the completion of annual reporting, assessment and evaluation, and compilation of scholar rosters and agreements in compliance with university and state federal regulations.
• Train, supervise and evaluate SSS part-time hires, graduate assistants, interns, and student workers.
• Assist in conducting assessment and utilize data compiled from standardized assessment tools and in-house data collection to ensure current programs and services are achieving established goals and objectives related to scholar learning, retention, and satisfaction.
• Perform other duties as assigned.
• Management retains the right to add or change job duties at any time.

Benefits

• The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.
• For further details, please visit: https://www.montclair.edu/human-resources/benefits/

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees