Student Success Coach
About The Position
Human Capital Education (HCE) empowers colleges and universities to grow enrollment, build internal capacity, and improve student success through marketing, CRM optimization, analytics, and coaching. Formed through the merger of Elsmere Education and Human Capital Research Corporation, HCE offers data-driven solutions and transparent partnerships that help institutions turn insights into action and thrive in a changing higher ed landscape. We are seeking a Student Success Coach (SSC) who will work to empower students to identify and achieve their educational, personal, and professional goals. The SSC proactively works with students and manages the coordination of support through available institutional resources. The SSC will also provide support to students when preparing for the start of their academic program through targeted individual and group sessions, and interventions.
Requirements
- Bachelor's degree, minimum
- Passion for education and helping people achieve their goals
- Strong customer service background
- Ability to research and reinforce higher education norms and institutional policies
- Possess an understanding of the different phases of the student lifecycle
- Capacity to monitor academic progress and provide support and guidance accordingly
- Consultative approach to guide, support and encourage students through their online programs
- Experience with Salesforce or a similar CRM
- Capability to establish relationships over phone, text, and email
- Exhibit strong positive attitude and ability to foster teamwork
- Must be located in Denver Metro Area
Responsibilities
- Provides holistic support to students, including consistent monitoring of academic progress
- Meets regularly with identified students throughout their start with particular emphasis on first semester success
- Identifies students who may be at risk of failing and/or withdrawing and provides support and resources as needed
- Develops relationships with students to foster academic success and program completion
- Collects and analyzing student success data for portfolio of programs served
- Makes recommendations on retention initiatives to Student Success leadership team
Benefits
- Opportunity to participate in building something important
- Casual work environment in Cherry Creek
- Experienced management team that enjoys the work - and loves education
- Competitive salary
- Medical/Dental/Vision Insurance
- 401K plan
- Unlimited PTO policy
- Flexible work model
- Wellness Program
- Community giving/volunteer program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
