Triconex Field Service Engineer

Schneider Electric•New Orleans, LA

18d

About The Position

Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support. Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware. Prepare upgrade plans for the customer’s systems and deliver them to the customer. Follow all technical procedures and tools for Global Service. Provide technical review of orders for clients and any other proposals requested to perform. Analyze technical risk of expansion projects and upgrades. Attend technical training that includes systems and instruments, application, process control, communication, and safety. Support Sales as required and directed by Regional Service Manager to secure orders and service agreements. Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction. Manages overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning. Perform system testing, factory acceptance testing (FAT) and develop test documents. Document preparation and obtain customer's approval per document specification and schedule. Coordinate with factory for product related issues and resolve. Travel: Travel is up to 50% to customer sites as needed (Mostly local sites 1 - 2 hour radius) Knowledge: Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

Requirements

A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)
Typically requires 5-10 years of professional experience with specific knowledge of Triconex systems and Foxboro IA (Industrial Automation)
Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
Knowledge of Foxboro and Wonderware
Team player with good leadership and communication skills and able to travel when required
Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills
Detail-oriented, forward looking and good leadership abilities
Innovative and dynamic with effective communication skills,especially in inter-cultural aspects
Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC’s, Communication protocols, Networking and System Security

Nice To Haves

A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)

Responsibilities

Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
Ensure that the customer’s system is updated to the latest software, quick fixes, and hardware.
Prepare upgrade plans for the customer’s systems and deliver them to the customer.
Follow all technical procedures and tools for Global Service.
Provide technical review of orders for clients and any other proposals requested to perform.
Analyze technical risk of expansion projects and upgrades.
Attend technical training that includes systems and instruments, application, process control, communication, and safety.
Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
Manages overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
Perform system testing, factory acceptance testing (FAT) and develop test documents.
Document preparation and obtain customer's approval per document specification and schedule.
Coordinate with factory for product related issues and resolve.