Field Service Engineer

Agilent Technologies • Paramus, NJ

20h • $29 - $48

About The Position

Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science, diagnostic, and applied market laboratories around the world with cutting-edge instruments, services, consumables, applications, and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at www.agilent.com. As a Field Service Engineer, you will be a key technical resource supporting Agilent’s Molecular Diagnostic and Automation systems and other multi-vendor solutions. You’ll work in a variety of laboratory environments, applying your technical expertise, problem-solving skills, and customer-first mindset to ensure optimal instrument performance and customer satisfaction. The position responsibilities will include:

Requirements

• A bachelor’s degree in a science or engineering discipline—such as chemistry, analytical sciences, biomedical engineering—or equivalent education and experience.
• Experience with troubleshooting and problem-solving is required!
• Verbal and written communication is clear, respectful, and timely
• You have a valid driver's license is required.
• The ability to visit customers' sites, including working some overtime, possible weekends, and/or overnight travel as needed, is required.

Nice To Haves

• Candidates with experience in a similar position as a field service engineer, or in cell-based assays, liquid-handling systems, or biological automation instrumentation, are a plus.

Responsibilities

• Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
• Optimize system configurations and troubleshoot performance issues
• Deliver preventive maintenance, upgrades, and emergency repairs
• Respond promptly to service requests and proactively communicate with customers throughout the service process
• Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
• Collaborate with managers and sales teams to align service delivery with customer expectations
• Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
• Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
• Document service activities, time, and expenses accurately in SAP and other systems
• Train customers and fellow engineers on equipment operation and maintenance
• Support complaint handling and quality systems as required

Benefits

• In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.
• The full-time equivalent pay range for this position is $28.85 - $48.23/hr plus eligibility for bonus, stock and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level