Field Service Engineer

Alter Domus • Chicago, ND

16h • $42,400 - $75,000 • Hybrid

About The Position

As Field Service Engineer (FSE), You will be responsible providing hands-on technical support for laptops, mobile devices, and peripherals, including imaging, hardware diagnostics, inventory management, on windows-based systems as well as Mac system troubleshooting to end users.  This role blends technical expertise with customer-facing communication skills, ensuring reliable service delivery and maintaining customer satisfaction.

Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Proven experience in field service, maintenance, or technical support.
• Strong technical knowledge with windows operating system, common desktop applications, and basic networking knowledge.
• Proficiency with diagnostic tools, schematics, and technical documentation, Mac operating system is an advantage.
• Ability to adapt to dynamic work environments and unforeseen technical challenges.
• Excellent problem-solving skills and independent decision-making ability.

Responsibilities

• Performing imaging, configuration and deployment of laptops/desktops using tools such as SCCM or Intune.
• Set up and configure device for new hires onboarding by preparing and delivering fully functional IT equipment.
• Install and configure peripherals including printer, scanner, docking stations, and monitors.
• Perform preventive and corrective maintenance, upgrades, and field repairs on hardware and/or software components.
• Diagnose technical issues remotely and on-site to minimize downtime, including mobile device and VPN troubleshooting.
• Provide customer training, technical support, and operational guidance.
• Manage and update IT asset inventory, including asset tagging, tracking and decommissioning of devices. Perform regular audits of IT assets and update records in asset management system.
• Collaborate with engineering and product teams to report field issues and propose improvements.
• Maintain tools, test equipment, and company assets in good working condition.
• Comply with safety protocols, quality standards, and company procedures

Benefits

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level