Field Service Engineer

Veeco•Franklin Township, NJ

14d•$37 - $49•Onsite

About The Position

Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco’s technology and drive customer satisfaction through creative support strategies. The successful candidate will be responsible for supporting key customers in North America with the objective of continuously adopting new technologies through installation, start up, and sustaining/ troubleshooting/ preventive maintenance of semiconductor wafer processing equipment. Position will involve considerable domestic travel as a part of normal duties and possibly international travel needed for training. But day to day duties will primarily default to Somerset. Our preference is to hire someone residing in Somerset, New Jersey but will consider applicants throughout the US with citizenship as long as they are willing to relocate to reside in Somerset, New Jersey before the specified date.

Requirements

U.S. Citizen, U.S. Person, or Immigration Status Requirements: This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR). As such, U.S. citizenship is required, as only U.S. citizens are authorized to have unescorted access under this program/contract.
Associates degree in a Science or technology-related field and/or military with a minimum of 5 years of experience in the semiconductor industry. An equivalent combination of education and experience will be considered.
Knowledge of vacuum, chemistry, electronics, microchip processing, gas delivery systems, robotics, mechanics, or combination with similar semiconductor process equipment such as MOCVD, AMAT, NOVELLUS, AIXTRON, EBARA, LAM, etc. is preferred
Ability to read and interpret electrical schematics, piping and installation diagrams (PID’s)
Basic knowledge and understanding of electrical concepts – ohms law, component identification (heaters, breakers, relays, contactors, solenoids, valves, flow controllers, etc.)
Basic understanding of theory – how gas flow, pressure, temperature interact and are controlled via pneumatics, robotics, and PLC networks to create the right process environment for chip production.
Knowledge of Microsoft Suite of Products is a big plus – word, excel, outlook, power point, teams, one note, edge, copilot, etc.
Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.
System integration, test, and debug skills
Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
Ability to build excellent customer relationships
Attention to detail and accuracy
Ability to work under pressure to meet support deadlines in a multi-tasking environment
Must be flexible for emergency call-in work
Ability to travel with as little as 1 week of notice – although this is not typical
Ability to interact with customers in a professional manner daily and accept and understand multiple requests from customers in a high stress and fast paced manufacturing environment is a must.
Standing, walking, bending, squatting, twisting, kneeling, and reaching
Climbing stairs and ladders
Ablity to lift 50 lbs or more,
Working up to 12 hour shift,
Working in a cleanroom environment wearing a full body cleanroom suit with face mask,
Ability to get certified for and wear a full face supplied air respirator for at least 3 hours at a time.
Driving or operating heavy machinery (e.g., forklifts)
Working in tight spaces and noisy environments
Visual requirements include color differentiation and other detailed visual tasks
Coveralls, hoods, booties
Safety glasses, gloves, respirators
Chemical aprons and face shields

Responsibilities

Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following up all customer’s and Veeco’s protocols related to safety and security
Isolate and resolve equipment and systems malfunctions and take corrective action
Assist with the implementation of new processes, methods, and designs
Develop relationships with the customer to ensure high customer satisfaction and retention
Ability to drive onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
Report all tool actions/events and daily activities in field service reports such as the Veeco Service Portal (VSP) and follow up on reports as needed.
Adhere to safety and confidentiality policies and travel/expense policies.
Constant communication everyday with teammates and Field Service Manager via MS (outlook, Teams, etc.)
Travel TBD but more extensive during initial 6-month training period, possibly including international for training. But then it will taper down to 50% or less.
Accept training and mentor guidance from the on-site Senior FSE’s, and/your manager.