Triage Technician

Eye Associates Of New Mexico•Albuquerque, NM

About The Position

Join EANM as a Tech Triage Technician, who plays a critical role in assessing and prioritizing a patient’s needs over the phone. If you thrive in a fast-paced environment, have strong clinical judgement, and want to make a meaningful impact on patient care – this could be the perfect fit! Why Choose Us? Paid on-the-job training & career advancement opportunities Extensive personalized training provided regardless of prior experience Internal Career Ladder Largest Ophthalmology & Optometry practice in the Southwest

Requirements

High school diploma or equivalent required
COA certification required within 90 days of hire (Tech Triage I)
Strong communication, critical thinking, and multitasking skills
Must complete required LMS training annually

Nice To Haves

Experience in ophthalmic subspecialties and scribing preferred

Responsibilities

Prioritize eye-related emergencies by assessing patient symptoms to clarify the responsibilities and expectations
Initiate and manage prior authorizations, advocating for patients & supporting physician- designed treatment plans to preserve vision
Identify prescription refill needs and collaborate closely with physicians to manage clinical patient care
Ensure accurate and efficient documentation in the EMR while effectively coordinating patient care
Apply quick & critical thinking in evaluating symptoms, medical history, and patient circumstances in real time