Triage Security Analyst

Arctic Wolf•Pleasant Grove, UT

2d•Onsite

About The Position

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. About the Role: The Security Analyst is a front-line Operations Center role, supporting our security services around the world. The SA is an internal triage analyst who assesses inbound security data and communications, dealing with straightforward tasks and escalating to our Security Engineers as needed. As a Triage Security Analyst you will: Understand IT infrastructure and networking to be able to quickly dispatch security incidents with the help and guidance of Senior Security Personnel. Triage customer requests, apply playbook driven solutions, initiate potential incident investigations through assignment to security engineers and may assist the engineers with use web-based resources to determine if a given event is potentially real, or more importantly that it is benign. Attention to process and a willingness to learn are critical assets for the right candidate. Strong communication skills and easily interact with a variety of different people and personalities. Success in this role depends on the effective dispatch of both security and communication triage events to the correct persons in a timely manner. Understand the processes and systems Arctic Wolf uses, this will be critical in helping the Senior Security staff handle their customers as support specific customer requests. Creating and amending runbooks that aid in expanding the knowledge of your peers Continuously drive to learn new aspects of the security business. Arctic Wolf Networks is a start-up and all CSA candidates should expect to be working with all parts of Arctic Wolf, including engineering, operations, sales, marketing, and executive management. A positive can-do attitude is a must. A willingness to learn and try new things is critical. An ability to deal with uncertainty is a positive.

Requirements

1+ years industry experience or equivalent training; Helpdesk, System Admin, Network Security, or Cybersecurity roles are a plus
Have a basic technical understanding in three (3) of the following Networking – common protocols, server/client infrastructure, routers, switches, WAPs, etc Perimeter – firewalls, IDS, IPS, UTM, WAF, Gateways, Proxys, Mail Servers, etc Authentication – AD, SSO, MFA, etc IaaS – cloud services, AWS, Azure, GCP End Point – MDM, EDR, EPP, AV SaaS – collaboration tools including O365, GSuite, Box, Salesforce, Workday, etc
Demonstrable writing, speaking, and customer service skills
A willingness to learn and continuous self-improvement
Must be willing to work in office
You will be required to attend trainings, seminars, or webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency.
Attend at least one event in a year and should not impact job/project deliverables.
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.

Nice To Haves

Participation in CTFs, home labs, or THM / HTB / Immersive Labs, etc. highly desirable
A four year degree in cybersecurity or technology is a plus
Cybersecurity related certifications are highly desirable (ex: GSEC, Security+, Network+, CCNA, CySA+, Pentest+, SSCP, ISC2 CC, GCP, AWS, etc.)

Responsibilities

Understand IT infrastructure and networking to be able to quickly dispatch security incidents with the help and guidance of Senior Security Personnel.
Triage customer requests, apply playbook driven solutions, initiate potential incident investigations through assignment to security engineers and may assist the engineers with use web-based resources to determine if a given event is potentially real, or more importantly that it is benign.
Understand the processes and systems Arctic Wolf uses, this will be critical in helping the Senior Security staff handle their customers as support specific customer requests.
Creating and amending runbooks that aid in expanding the knowledge of your peers
Continuously drive to learn new aspects of the security business.

Benefits

Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave

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