Fraud Triage Analyst
About The Position
Overview The Fraud Triage Analyst plays a critical role within the Fraud Investigations Unit of the Corporate Fraud Division. This position is responsible for Level 1 case management and documentation related to external fraud investigations, including but not limited to identity theft, new account fraud, check verification, missing endorsements, and fraud‑monitoring alerts. The Analyst helps protect both the Bank and its customers by supporting investigators with research, analysis, and detailed recordkeeping. This role frequently interacts with customers, internal business partners, financial institution partners, and law enforcement to validate high‑risk transactions, gather case information, and ensure appropriate actions are taken to mitigate financial, operational, and reputational risk. The position requires strict adherence to regulatory requirements and internal policies, including Regulation E, CC, GG, V, FCRA, FACT Act, Bank Secrecy Act, NACHA, and Visa Operating Rules.
Requirements
- Strong analytical, investigative, and problem solving skills.
- Ability to manage multiple cases and shifting priorities in a fast paced environment.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy in documentation.
- Ability to interact professionally with customers, team members, and external partners.
- Proficiency in relevant systems, fraud monitoring tools, and Microsoft Office applications.
- Sound judgment and ability to handle confidential information responsibly.
- College degree or 3+ years of experience in a financial institution with exposure to financial fraud.
Nice To Haves
- Degree in Criminal Justice, Cybersecurity, or related field.
- 3+ years of financial fraud investigation or fraud related experience.
Responsibilities
- Investigate and manage Level 1 fraud cases, including Red Flags referrals, check verification, endorsement issues, and related matters, ensuring timely documentation and concise case summaries in accordance with established procedures.
- Conduct research, compile data, and prepare investigative materials to support case progression and reporting.
- Assist Fraud Investigators with case research, evidence gathering, analysis, and maintenance of investigative records.
- Support the Fraud Investigations Team Lead and Unit Manager by maintaining departmental reports and distributing data as needed.
- Utilize internal and external resources to obtain forensic evidence and support investigative activities.
- Remain current on evolving fraud trends through training, workshops, and networking engagements.
- Serve as a subject matter resource for branch and internal teams by providing guidance regarding suspicious, unusual, or potentially fraudulent activity.
- Perform various fraud investigation functions, including placing or removing account restrictions and memos and ensuring the accuracy of the Key Risk Indicator (KRI) log.
- Prioritize tasks to meet deadlines and work assigned cases with urgency while maintaining accuracy.
- Develop and maintain effective contacts to support investigative decision making.
- Adhere to all Bank policies, procedures, and required compliance training, including BSA/AML and U.S. Patriot Act obligations.
- Perform other duties and special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
