Fraud Analyst

TEXAS MUNICIPAL RETIREMENT SYSTEM•Austin, TX

1d•Hybrid

About The Position

As a Fraud Analyst, you will play a key role in protecting TMRS systems, data, and members by identifying, investigating, and preventing fraudulent activity. You will analyze fraud, user, and account data to detect suspicious behavior, conduct investigations from initial detection through resolution, and help maintain and refine the rules used to identify and assess fraud risk. In this role, you will work closely with Information Services, Security, and Services teams to investigate potential fraud, document and communicate findings, and support effective fraud response efforts. You will use fraud detection tools and data analysis to make informed decisions, balance risk mitigation with a strong customer service mindset, and contribute to continuous improvements in fraud detection processes within a regulated, government environment.

Requirements

5+ years of experience analyzing fraud data, user activity, or account behavior in a fraud, risk, or investigative role.
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
Hands-on experience: Analyzing user, device and account data Conducting fraud investigations Maintaining and tuning fraud detection rules Estimating and assessing fraud risk Working with fraud detection, identity verification, or risk intelligence platforms to support fraud monitoring and investigations.
Strong analytical and critical-thinking skills with high attention to detail.
Ability to clearly communicate investigation findings to technical and non-technical stakeholders.
Proven ability to manage multiple priorities in a fast-paced environment.
Demonstrated discretion in handling confidential or sensitive information.
Experience collaborating cross-departmentally with internal and/or external customers.

Nice To Haves

Examples of relevant platforms may include (but are not limited to): Identity verification and digital identity tools (e.g., Jumio, Mitek Systems, Socure, Experian, Entrust) Fraud detection and behavioral analytics platforms (e.g., ThreatMetrix, SEON, Sift, Forter, Kount) Risk and fraud intelligence solutions (e.g., LexisNexis Risk Solutions products such as Accurint, Emailage, ID Analytics; Experian or Moody’s fraud and risk tools)
Experience in one or more of the following environments: Financial services or financial operations Call center or customer support systems State agency or other non-public organization

Responsibilities

Fraud Detection & Monitoring Analyze fraud, account, and user activity data to identify suspicious behavior and potential fraud.
Use fraud detection and monitoring tools to review alerts, flags, and high-risk activity in real time and retrospectively.
Evaluate system-generated indicators to assess the likelihood and potential impact of fraud.
Fraud Investigation & Risk Assessment Conduct fraud investigations from detection through resolution, including validating activity and gathering supporting information.
Assess and estimate fraud risk based on account behavior, user activity, and investigative outcomes.
Apply sound judgment when making decisions with incomplete or conflicting information.
Maintain accurate and well-documented investigation records in accordance with internal standards.
Rules Maintenance & Continuous Improvement Maintain, tune, and refine fraud detection rules to improve accuracy and reduce false positives.
Identify opportunities to enhance detection logic based on investigation findings, industry trends, and emerging fraud patterns.
Support updates to fraud-related processes, tools, and reporting to strengthen prevention and response efforts.
Collaboration & Communication Produce clear, concise written documentation and reports of fraud investigations, ensuring findings and recommendations are understandable to non-technical stakeholders.
Communicate fraud-related information verbally and in writing with clarity, professionalism, and respectful tone, adapting messaging for different audiences.
Collaborate cross-departmentally to support coordinated fraud response, escalation, and mitigation efforts.
Participate in cross-departmental projects or initiatives related to fraud prevention or system enhancements.