Triage Security Analyst - Intern

Arctic Wolf•Pleasant Grove, UT

1d•Onsite

About The Position

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a Triage Security Analyst - Intern to be part of making that happen. About the Role The Triage Security Analyst Intern (TSA) is a first level Security Operations Center role, supporting our security services globally. The TSA Intern assesses inbound security data and communications, dealing with straightforward tasks and escalating to our Security Engineers as needed. This role also leverages network troubleshooting skills to assist customers in finding resolutions to their technical issues. Our TSA Interns work 20 hours per week onsite in our Pleasant Grove office.

Requirements

Security basics with a demonstrated passion for networking and cybersecurity
Customer facing experience in any fashion with strong communication skills and easily interact with a variety of different people and personalities
Attention to process and a willingness to learn
Recently completed, or within a semester of completing, a degree in Computer Science or Cyber Security discipline OR 2 years in the IT industry with cyber interest

Nice To Haves

Malware
Network Routing and Switching
Virtual environment experience with VMware or Hyper-V
Firewalls and IDS/IPS
Linux, Windows, Mac operating systems
Windows and Active Directory
Cloud technologies including AWS, Azure
MCSE or Active Directory MCP certificates
TCM PSAA, CompTIA Security +, Network +, A+ desirable

Responsibilities

Understand IT infrastructure and networking to be able to identify security incidents with the help and guidance of senior security engineers
Triage customer requests, apply playbook driven solutions, initiate potential incident investigations through assignment to security engineers
Effectively dispatch both security and communication triage events to the correct people in a timely manner
Understand the processes and systems Arctic Wolf uses, this will be critical in helping the team handle customer requests
Identifying new runbooks required to aid in expanding the knowledge of the team
Continuously drive to learn new aspects of the security business
Review customer configurations to ensure that the system is operating effectively. Resolve any issues that you find problematic leveraging documented procedures and playbooks
Troubleshoot and resolve operational health of sensors and scanners in customer environments
Investigate end-point agent installation and operational issues
Resolve cloud sensor configuration and communication issues