Triage Nurse Specialty Navigator- Contact Center
About The Position
The Triage RN Specialty Nurse Navigator will float and assist m ulti departments at Baystate with new patient navigation. This role involves patient research, patient assessment and interviews, collaboration with providers and office staff and patient counseling and coordination. Telephonically facilitate patients’ access to the appropriate level of care and seamless coordination of services throughout the continuum. Works collaboratively with physicians and other health team members and is available to patients and families for care coordination, will provide medical information and education to patient and families so they understand and comprehend the treatment and services rendered. The nurse will coordinate necessary appointments based on triage outcome as well as identify potential barriers to timely care and seek out appropriate resources for assistance. Answers clinically related inbound calls. Maintains current knowledge base including triage skills, appropriate teaching principles, and policies and procedures. Provides telephone triage Aligns the right care for the patient, within the right time frame, and with the right provider. Responsible for coordination of services for individual patients and their families, including referring physician offices and other healthcare disciplines. Resource to assigned scheduling team responding to clinical questions as relates to prescriptions, appointments, medical management, practice protocols and appropriate population management.
Requirements
- Massachusetts license as an RN and BLS CPR certified.
- Minimum 5 years of nursing experience.
- Excellent communication, interpersonal and problem-solving skills to advocate for optimal patient outcomes.
- Proficient in the use of multiple computer applications including EMR, spreadsheet programs and electronic medical records.
- Exceptional communication and computer skills
- Must have competency in delivering exceptional nursing care and have proven success in partnering with both physicians and staff
- Associates of Science: Nursing (Required)
- Registered Nurse - State of Massachusetts
Nice To Haves
- Ideal candidate will have experience in the following areas: GI or Primary Care Triage Patient triage will help this nurse be successful in this dynamic, autonomous role
- Bachelors Degree in Nursing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
