RN Triage Nurse, Contact Center Pediatrics Adult- Part Time

Baystate Health•Holyoke, MA

5d•$39 - $53•Remote

About The Position

The Contact Center Triage Nurse, triages patients telephonically to facilitate patients' access to the appropriate level of care by assessing needs, offering a clinical option, referral to health care providers, services, and community resources. Promotes wellness and informed decisions by providing health information, home care advice, and prevention concepts. The nurse ensures timely access to appropriate care and seamless coordination of services throughout the continuum. Works collaboratively with physicians and other health team members, and is available to patients and families for care coordination. Answers clinically related inbound calls. Maintains current knowledge base including triage skills, appropriate teaching principles,and policies and procedures. Initiates all forms of communication for each encounter using accurate medical history and documentation, including patient education as well as reviewing test/procedure preps. Acts as a patient advocate by resolving problems or communicating patient needs and concerns to appropriate resources. Strong communication, interpersonal and problem solving skills to advocate for optimal patient outcomes. Resource to assigned scheduling team responding to clinical questions as relates to prescriptions, appointments, medical management, practice protocols and appropriate population management. Proficient in the use of multiple computer applications including EMR, spreadsheet programs and electronic medical records. Responsible to gather information on diagnostic tests, previous hospitalizations and ambulatory care, leads communication to obtain an accurate medical history, fully understands reason for referral, or post hospital care.

Requirements

5 years minimum as a Registered Nurse
MA license and CPR
Triage experience with both Pediatric and Adult patient population
Exceptional communication and computer skills
Associates of Science: Nursing (Required)
Registered Nurse - State of Massachusetts

Nice To Haves

Telephonic triage strongly preferred
Bachelors Degree in Nursing

Responsibilities

Triages patients telephonically to facilitate patients' access to the appropriate level of care
Assesses needs, offering a clinical option, referral to health care providers, services, and community resources
Promotes wellness and informed decisions by providing health information, home care advice, and prevention concepts
Ensures timely access to appropriate care and seamless coordination of services throughout the continuum
Works collaboratively with physicians and other health team members, and is available to patients and families for care coordination
Answers clinically related inbound calls
Maintains current knowledge base including triage skills, appropriate teaching principles,and policies and procedures
Initiates all forms of communication for each encounter using accurate medical history and documentation, including patient education as well as reviewing test/procedure preps
Acts as a patient advocate by resolving problems or communicating patient needs and concerns to appropriate resources
Resource to assigned scheduling team responding to clinical questions as relates to prescriptions, appointments, medical management, practice protocols and appropriate population management
Responsible to gather information on diagnostic tests, previous hospitalizations and ambulatory care, leads communication to obtain an accurate medical history, fully understands reason for referral, or post hospital care