RN Triage Contact Center GI and Specialty Nurse Navigator - Per Diem

Baystate Health•Holyoke, MA

4d•$39 - $53•Hybrid

About The Position

The Contact Center Triage Nurse/Specialty Navigator will assist all multi departments at Baystate with new patient navigation. This role involves patient research, patient assessment and interviews, collaboration with providers and office staff and patient counseling and coordination. Telephonically facilitate patients’ access to the appropriate level of care and seamless coordination of services throughout the continuum. Works collaboratively with physicians and other health team members and is available to patients and families for care coordination, will provide medical information and education to patient and families so they understand and comprehend the treatment and services rendered. The nurse will coordinate necessary appointments based on triage outcome as well as identify potential barriers to timely care and seek out appropriate resources for assistance. Answers clinically related inbound calls. Maintains current knowledge base including triage skills, appropriate teaching principles, and policies and procedures. Provides telephone triage Aligns the right care for the patient, within the right time frame, and with the right provider. Responsible for coordination of services for individual patients and their families, including referring physician offices and other healthcare disciplines. Resource to assigned scheduling team responding to clinical questions as relates to prescriptions, appointments, medical management, practice protocols and appropriate population management.

Requirements

Massachusetts license as an RN and BLS CPR certified
Minimum 5 years of nursing experience
Excellent communication, interpersonal and problem solving skills to advocate for optimal patient outcomes
Proficient in the use of multiple computer applications including EMR, spreadsheet programs and electronic medical records
Exceptional communication and computer skills
Must have competency in delivering exceptional nursing care and have proven success in partnering with both physicians and staff
Associates of Science: Nursing (Required)
Registered Nurse - State of MassachusettsState of MassachusettsState of Massachusetts

Nice To Haves

Ideal candidate will have triage experience or GI experience
Patient triage will help this nurse be successful in this dynamic, autonomous role
Bachelors Degree in Nursing

Responsibilities

assist all multi departments at Baystate with new patient navigation
patient research
patient assessment and interviews
collaboration with providers and office staff
patient counseling and coordination
Telephonically facilitate patients’ access to the appropriate level of care and seamless coordination of services throughout the continuum
Works collaboratively with physicians and other health team members and is available to patients and families for care coordination
provide medical information and education to patient and families so they understand and comprehend the treatment and services rendered
coordinate necessary appointments based on triage outcome as well as identify potential barriers to timely care and seek out appropriate resources for assistance
Answers clinically related inbound calls
Maintains current knowledge base including triage skills, appropriate teaching principles, and policies and procedures
Provides telephone triage Aligns the right care for the patient, within the right time frame, and with the right provider
Responsible for coordination of services for individual patients and their families, including referring physician offices and other healthcare disciplines
Resource to assigned scheduling team responding to clinical questions as relates to prescriptions, appointments, medical management, practice protocols and appropriate population management