Triage Nurse (RN)

Better Life Partners • Boston, MA

23h • Remote

About The Position

At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.

We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.

If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you.

At Better Life Partners, you’ll join a virtual care team dedicated to improving outcomes for members with complex medical, behavioral health, and social needs. As a RN Triage Nurse, you’ll play a pivotal role in assessing member needs, coordinating care, and ensuring members connect with the right care at the right time. You’ll work closely with physicians, nurse practitioners, behavioral health clinicians, and clinical operations staff to directly enhance member experience and continuity of care. If you are empathetic, decisive, and thrive in a fast-paced environment, this role allows you to make a real difference in the lives of individuals navigating substance use disorders.

Unless otherwise specified, this position is remote (work from home). Candidates must reside in one of the following states: Maine, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, or Connecticut.

Requirements

• Active RN license in good standing (multi-state licenses is preferred for NH, ME, MA, or NC; willingness to obtain multi-state licenses is required)
• 5+ years of nursing experience; Bachelor’s degree in nursing preferred
• Experience providing clinical triage and making independent nursing assessments in ambulatory, virtual, or fast-paced clinical settings
• Experience working with complex or underserved populations, including individuals with medical, behavioral, and social complexity
• Strong clinical judgment and ability to operate autonomously while collaborating within an interdisciplinary care team
• Excellent communication and interpersonal skills, with the ability to engage members empathetically and partner effectively with internal teams
• Strong problem-solving skills and adaptability to support timely, member-centered care
• Tech-savvy, comfortable working across multiple clinical systems and EHRs, and able to efficiently navigate digital tools and adapt to new technologies

Nice To Haves

• Experience working with individuals with substance use disorder or in harm reduction care models
• Experience or interest in workflow optimization and process improvement
• Experience working closely with call centers, virtual clinics, or centralized clinical operations teams

Responsibilities

• Conduct clinical triage for members with substance use disorder and complex medical, behavioral health, and social needs, using evidence-based protocols to assess acuity and determine appropriate level of care
• Deliver real-time nursing assessment and clinical decision-making via phone and virtual platforms, serving as a flow facilitator by connecting members to providers based on clinical need
• Conduct nursing visits beyond triage, such as initiating visits to support provider workflows and completing follow-ups to ensure coordinated, trauma–informed, harm reduction-based care
• Document assessments, triage decisions, and member communications accurately and efficiently in the EHR in compliance with clinical, regulatory, and organizational standards
• Collaborate closely with medical providers, behavioral health clinicians, and clinical operations team members to support integrated, team-based care delivery
• Apply sound clinical judgment in high-volume, fast-paced environments while maintaining member safety, empathy, and professionalism
• Support standardized triage workflows and clinical protocols to ensure consistency, quality, and scalability across a growing virtual care model
• Provide guidance to ancillary clinical operations staff, ensuring adherence to policies, procedures, and standards of care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level