Triage Coordinator

COMPREHENSIVE HEALTHCARE • Kennewick, WA

1d • $28 - $43

About The Position

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services. The triage coordinator receives clients arriving at the facility via First Responders, Designated Crisis Responders or self-referral. Assesses client to determine appropriate level of care by gathering information from referent and client. Assists with the process of admission to the identified program. Provides directions to Mental Health Associates and Office Coordinators to support the admission process, including inventorying belongings and providing Navigator services to obtain coverage.

Requirements

• Bachelor’s degree in social or behavioral science or related field.
• NPI Registration
• Must be eligible for registration as Agency Affiliated Counselor
• Must have valid driver's license and vehicle liability insurance

Responsibilities

• Demonstrates and utilizes knowledge of development in children, youth and young adults.
• Demonstrates and utilizes knowledge and understanding of behavioral health problems in children, youth and young adults.
• Demonstrates and utilizes knowledge of and ability to work with issues of confidentiality, consent and capacity.
• Demonstrates the ability to collaborate and coordinate with family, parents, caregivers and community and natural supports.
• Communicates effectively with children and youth of differing ages and developmental levels.
• Utilizes appropriate crisis intervention techniques for client stabilization.
• Accurately screens for risk to self, others, property and the presence of grave disability and makes appropriate referrals.
• Documents and reports and/or notifies as required by law.
• Applies QPRT (Question, Persuade, Refer or Treat) principles in assessing risk and in safety and treatment planning.
• Develops and documents appropriate safety plans.
• Demonstrates and utilizes knowledge of normal aging process and age related changes.
• Demonstrates an understanding of neurocognitive disorders and their impacts on functioning.
• Demonstrates awareness of how medical issues can affect mental status.
• Completes all required service notes according to Comprehensive Healthcare’s guidelines, policies and procedures regarding format, content and timeliness.
• Language used in service notes is respectful, clear, descriptive, concise and client-centered.
• Service notes accurately depict treatment modalities and interventions provided within the clinician’s scope of practice and according to treatment plan.
• Service notes accurately reflect and depict client status and progress consistent with assessment and reassessment data, problem statements and treatment plan goals and objectives.
• Conducts in program screening processes according to program guidelines.
• Collects all pertinent clinical information.
• Facilitates effective and professional communication during screening and intake processes.
• Documents screenings and admission decisions as appropriate.
• Interacts professionally with First Responders; works efficiently to gather information to allow First Responders to return to work quickly.
• Collaborates with Designated Crisis Responders to place client in appropriate level of care .
• Engages client using trauma-informed principles and provides resource information when client does not admit to a program.
• Documents screenings and admission decisions as appropriate; enters client data, program enrollment and services timely to allow subsequent service provision.

Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Financial incentives to further employee education

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level