Triage Coordinator

Solaris Health Holdings LLC•Spokane, WA

just now•Onsite

About The Position

Triage Coordinator – Spokane Urology Location: Spokane, WA Schedule: Monday–Friday, 8:00 AM – 5:00 PM (40 hours per week) Perks: NO NIGHTS, NO WEEKENDS Are you a detail-oriented professional with a passion for patient care? Spokane Urology is looking for a full-time Triage Coordinator to join our team. In this role, you will be the first point of contact for our patients, providing exceptional customer service and ensuring our clinical operations run smoothly. Why Join Us? Work-Life Balance: Enjoy a consistent weekday schedule. Comprehensive Benefits: Full medical benefits, 401k, and Sick Time. Time Off: Generous PTO plan plus 7 PAID HOLIDAYS. GENERAL SUMMARY The Triage Coordinator provides excellent telephone and in-person customer service to our patients. The Triage Coordinator helps greet and triage patients, schedules appointments and enters patient data into the computer. In addition, the Triage Coordinator works with nursing staff and providers to learn decision-making and triage skills. These skills help to prioritize and manage what cases need to be seen, when and by whom.

Requirements

Experience: 2 years of experience in a physician’s office is required.
Education: High School Diploma or equivalent (Associate’s Degree preferred).
Skills: Strong knowledge of medical terminology and EMR systems.
Excellent communication and organizational skills.
Ability to remain calm and empathetic in high-pressure situations.
Proficiency in Microsoft Office.
Excellent verbal and written communication skills.
Knowledge of medical terminology.
Excellent organizational skills and attention to detail.
Customer-oriented with ability to remain calm in difficult situations.
Ability to build relationships with patients and display empathy and compassion to patients.
Skill in using computer programs and applications including Microsoft Office.
Knowledge in healthcare systems operations such as EMR.
Complies with HIPAA regulations for patient confidentiality.

Responsibilities

Patient Triage: Greet and triage patients in person and over the phone.
Call Management: Manage high-volume calls, schedule appointments, and coordinate with nursing staff and providers.
Data Management: Enter accurate demographic and insurance information into the EMR system.
Clinical Support: Communicate test results and handle e-scribe refills based on company policy.
Administrative Support: Prepare paperwork, gather records, and confirm upcoming appointments.
Provides general customer service duties including greeting clients and answering questions.
Provides a welcoming, non-judgmental, and professional reception to patients.
Manages a high volume of calls and schedule appointments.
Prepares paperwork for appointments, gathers records, and confirms appointments when needed.
Obtains and enters accurate demographic information into EMR (name, social security number, date of birth, address, telephone number, referring physician, email address, chief complaint, and insurance company name).
Understands when to escalate calls to practice managers or clinical staff.
Communicates test results as outlined by healthcare providers.
E-scribe refills based on company standing order policy.
Performs other position related duties as assigned.
Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.