Triage Clinical Guide (Registered Nurse) – Night Shift

Devoted Health • Waltham, MA

21h • Remote

About The Position

Devoted Health aims to help members navigate the healthcare system in a better and safer way, ensuring they receive the right care at the right place, at the right time. As a Triage Clinical Guide (Registered Nurse), you will provide telephonic advice and clinical triage to Devoted Health members seeking support. This role involves acting as a strong advocate for members, helping them achieve better health outcomes, and connecting them with necessary resources. The ideal candidate is caring, compassionate, solution-oriented, and enthusiastic about delivering an outstanding member experience. You should possess excellent clinical judgment, be ready to innovate, and be excited about transforming healthcare delivery. You will join a team of adaptable, scrappy, and resilient professionals dedicated to revolutionizing care delivery. The company's mission is to dramatically improve the health and well-being of older Americans by treating every person like family, combining compassion, health insurance, clinical care, service, and technology to provide a complete and integrated healthcare solution.

Requirements

• An active, unencumbered Compact RN license OR a willingness to obtain additional state licenses as needed (for non-compact states).
• A minimum of 5 years of direct patient care experience.
• Prior clinical triage experience in an Emergency Department, Intensive Care Unit, Primary Care, or Telephonic Triage setting.
• Prior telehealth experience is required.
• Eager to learn and able to quickly master electronic medical records (EMR), remote telephone software, and virtual video systems.
• Exceptional communication and active listening skills.
• Enjoy fast-paced work, eager to task-switch, and always happy to help colleagues.

Nice To Haves

• BSN (Bachelor of Science in Nursing) degree preferred.
• Experience caring for older adult populations.
• Experience working within population health or value-based care programs.

Responsibilities

• Engage with members via telephone and the patient portal to provide clinical advice, educational materials, answer questions, and direct patients to the appropriate level of care.
• Connect members with the exact care they need, whether routing them to providers within Devoted Medical, primary care, urgent care, or emergency services.
• Deliver exceptional support to patients with urgent complaints across multiple geographies, leveraging video telehealth visits to keep them safely at home whenever possible.
• Work seamlessly alongside a multidisciplinary team—including other RNs, NPs, PAs, MDs, and medical assistants—safeguarding our collaborative, team-based culture.
• Enthusiastically participate in learning sessions and be eager to grow your own skills while teaching others.
• Fiercely promote our model of treating and caring for patients like they are our own family members.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees