Business Assistant II

CPF Dental LLC•Rogers, AR

About The Position

The Business Assistant II (Treatment Coordinator) plays a vital role in creating a seamless and supportive patient experience. As a key liaison between patients and the clinical team, this position is responsible for clearly communicating treatment plans, discussing financial options, and coordinating care with confidence and compassion. This role partners closely with the doctor to ensure patients feel informed, comfortable, and empowered in their decisions—ultimately supporting both exceptional clinical outcomes and the continued growth of the practice.

Requirements

High School diploma or equivalent
2 or more years of dental office experience
Results-driven with a positive, energetic approach and a passion for achieving goals
Self-motivated and proactive, with the ability to think independently and take initiative
Strong customer service mindset, focused on delivering an exceptional patient experience
Comfortable with technology and proficient in dental software and general computer applications
Detail-oriented with a high level of accuracy and organization
Committed to continuous learning and professional growth
Open to feedback, with the ability to apply coaching in a constructive and professional manner
Effective time management skills, with the ability to prioritize and complete tasks efficiently

Nice To Haves

Associate’s Degree / bachelor’s degree

Responsibilities

Guide patients through their treatment plans, answering questions and ensuring a clear understanding of their oral health needs
Present treatment options, financial arrangements, and scheduling solutions in a supportive and patient-focused manner
Help patients move forward with care by building trust and achieving treatment plan acceptance goals
Collaborate closely with the doctor and clinical team to foster a positive, team-oriented environment
Manage administrative responsibilities accurately and efficiently
Respond to patient inquiries regarding treatment, insurance, financial options, and scheduling
Deliver a high level of customer service, creating a welcoming and professional experience for every patient interaction
Utilize strong communication and problem-solving skills to help patients make confident, informed decisions about their care
Maintain a positive, “can-do” mindset when assisting patients and team members
Create a strong first impression both in person and over the phone
Support and uphold the Arkansas Periodontal & Implant Associates Mission, Vision, and Values
Ensure every patient receives an exceptional, personalized experience
Take ownership and accountability for individual performance, team goals, and practice success
Maintain compliance with HIPAA, OSHA, and all company policies and procedures
Participate in continuing education and professional development opportunities
Build and maintain strong working relationships with leadership, doctors, hygienists, and team members
Address and resolve patient concerns with professionalism, empathy, and efficiency
Perform additional duties as assigned