Treasurer's Office - Compliance and Research Specialist

Arlington County VA•Arlington, VA

34d•Onsite

About The Position

The Arlington County Treasurer’s Office is seeking a Treasury Specialist II – Compliance and Research Specialist, to assist with the collection of delinquent accounts and participate on the call center team within the Compliance Division of the Arlington County Treasurer’s Office. The employee will perform a variety of front-line customer service, compliance, administrative and/or technical support duties to assist in the collection and processing of delinquent taxes and fees. The Treasurer's Office serves an ethnically and culturally diverse population that includes a large number of Spanish-speaking clients for whom English is a second language. The ideal candidate will possess effective verbal and written communication skills, flexibility, coachability, self-motivation, critical-thinking skills, and the ability to remain professional and calm in a high-volume, fast-paced customer service environment. This position requires the ability to identify and prioritize the tasks necessary to meet long- and short-term objectives, as well as effective time management and multitasking skills to achieve these objectives. The candidate must be adept with technology and with using multiple complex systems at the same time, while eliciting, understanding, and advocating for customer needs.

Requirements

High School Diploma/GED, or equivalent
Considerable experience (2 years) in an administrative support position or customer service experience working directly with the public
Additional education may be substituted for the experience requirement

Nice To Haves

Bilingual proficiency (English and Spanish)
Experience using a wide range of software programs, specifically Microsoft Office Suite or similar software
Experience working directly with the public explaining policies, procedures and/or tax regulations to customers

Responsibilities

Contacting debtors regarding delinquent accounts
Responding to inquiries received in person, by email, and by phone in a call center environment
Explaining tax policies and regulations
Conducting skip traces to determine debtors' whereabouts
Referring customers to other County and/or State agencies as needed
Submitting delinquent accounts for lien and seizure when appropriate
Providing customer service to internal and external stakeholders