Treasurer's Office - CAPP Supervisor
About The Position
The Arlington County Treasurer's Office is seeking a Customer Service and Customer Assessment and Payment Portal (CAPP) supervisor to direct the daily operations, quality control, and performance of the Customer Service Section. This position trains and supervises a staff of eight people who provide support to businesses and individuals managing their tax accounts, customer records, and online payments. The Customer Service Section serves Arlington’s citizens every day in person and by phone or email. This team provides in-person service to customers who come into the office to make payments or seek assistance with their tax accounts, Utilities bills, parking tickets or dog licensing. In addition, this position will manage the registration for real estate tax accounts upon notification of property transfer or title changes, and compile and analyze data on all areas assigned to the Customer Service Section including funds handling, CAPP functionality, the automatic bank debit program (ABD), and dog licensing. Additionally, this position oversees Customer Service Section projects and initiatives focused on retrieving, maintaining, and improving data accuracy and organization. This person is the subject matter expert on cashiering and related systems for the Treasurer’s Office and serves as the liaison with other divisions within the Treasurer’s Office, with other County agencies, and with outside parties.
Responsibilities
- Direct the daily operations, quality control, and performance of the Customer Service Section
- Train and supervise a staff of eight people who provide support to businesses and individuals managing their tax accounts, customer records, and online payments
- Provide in-person service to customers who come into the office to make payments or seek assistance with their tax accounts, Utilities bills, parking tickets or dog licensing
- Manage the registration for real estate tax accounts upon notification of property transfer or title changes
- Compile and analyze data on all areas assigned to the Customer Service Section including funds handling, CAPP functionality, the automatic bank debit program (ABD), and dog licensing
- Oversee Customer Service Section projects and initiatives focused on retrieving, maintaining, and improving data accuracy and organization
- Serve as the subject matter expert on cashiering and related systems for the Treasurer’s Office and serves as the liaison with other divisions within the Treasurer’s Office, with other County agencies, and with outside parties
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
