Treasurer's Office - Customer Service Representative
About The Position
IMPORTANT NOTICE: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered. The Arlington County Treasurer's Office is seeking a full-time Customer Service Representative for its Operations Division. This position will perform a variety of front-line customer service, technical, and administrative duties in support of the division. The Treasurer's Office serves an ethnically and culturally diverse population that includes many Spanish-speaking clients for whom English is a second language.
Requirements
- High School Diploma/GED, or equivalent
- Considerable experience (two years) in an administrative support position performing responsible activities in programs similar to those in the Treasurer's Office, such as cash handling and working directly with the public in a retail, financial services, or similar customer service environment
- Additional education may be substituted for the experience requirement
Nice To Haves
- Bilingual proficiency (English and Spanish)
- Experience using a wide range of software programs, specifically Microsoft Office Suite or similar software
- Experience working directly with the public explaining policies, procedures and/or tax regulations to customers
Responsibilities
- Answering customer questions and resolving issues in person, by email, or over the phone in a call center environment
- Assisting customers who are using the Customer Assessment and Payment Portal (CAPP) to manage their tax accounts, including troubleshooting online payment issues
- Researching and resolving issues with taxpayer accounts
- Retrieving and verifying data to maintain organized and accurate internal records
- Preparing and updating data to support operational workflows
- Issuing County dog licenses
- Referring customers to other County and/or State agencies as necessary
- Cashiering on a periodic basis
- Investigating and resolving returned tax bills
- Performing other duties as assigned
Benefits
- This position is eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
