Treasury Management Svcs Specialist Sr

Huntington National Bank•Columbus, OH

5d•Hybrid

About The Position

Description Summary: The Treasury Management Services Specialist Sr manages all incoming and outgoing file exceptions, meeting all established Federal Reserve deadlines. They must meet quality standards. They communicate with internal colleagues and external customers via phone, email, and written correspondence; exchanges information and resolves complex issues by researching solutions and identifying the best plan of action, where multiple non-standard solutions are available. Duties and Responsibilities: Follows effective controls and processes to ensure risks are measured, monitored and controlled. Assists with control testing for Risk. Experience working with internal and external customers via phone conversations. Adheres to Bank Policy and Procedures and complies with Regulatory Requirements. Keeps abreast of risk related changes that may impact work functions, processes and lead communications to team action to be taken. Update procedures as needed. Sound judgment when researching problems and takes appropriate action to correct the problem while keeping management informed. Ability to recognize and quickly fill production gaps as needed with minimal supervision including leadership and delegation practices. Responsible for the production schedule and communication to the team on schedule. Ability to increase personal productivity levels as needed in order to meet the department processing deadlines. Fully cross trained on all departmental activities and functions; coordinates and provides training of other Operations Customer Service Specialists, as needed. Organizes workflow for designated group. Reviews the work of others and provides feedback on problem resolution. Exchanges information and resolves issues by researching solutions and identifying the best solution, where multiple non standard solutions are available. Contributes to the setting of team goals with management's input and concurrence. Coordinates special projects, identifies and implements new procedures to make the workflow more efficient. Creates and maintains documentation when necessary. Draws from various data points to complete periodic reporting as required for both management and/or TPB. Coordinates and reviews overall departmental participation in system upgrades and testing; provides input on the implementation of new technology, and/or enhancements to current technology. Encourages teamwork and collaboration through the use of Continuous Improvement tools and practices Draws complex data from a number of sources and compiles periodic reporting and root cause analysis, as required. Coordinates and reviews overall departmental participation in system upgrades and testing; provides input on the implementation of new technology, and/or enhancements to current technology. Supports internal colleagues and external Huntington customers by processing escalated and highly complex inquiries and/or requests related to Huntington products and services. Performs other duties as assigned. Work schedule will be flexible. Some overtime may be required.

Requirements

5 or more years of bank operations experience
1 or more years of wire experience
High school diploma or equivalent
Experience working with internal and external customers via phone conversations.

Nice To Haves

Bachelor's degree
2 or more years of Wire Department experience
Strong organization, phone skills, and analytical skills
Excellent communication skills

Responsibilities

Manages all incoming and outgoing file exceptions, meeting all established Federal Reserve deadlines.
Communicates with internal colleagues and external customers via phone, email, and written correspondence.
Exchanges information and resolves complex issues by researching solutions and identifying the best plan of action, where multiple non-standard solutions are available.
Follows effective controls and processes to ensure risks are measured, monitored and controlled.
Assists with control testing for Risk.
Adheres to Bank Policy and Procedures and complies with Regulatory Requirements.
Keeps abreast of risk related changes that may impact work functions, processes and lead communications to team action to be taken.
Updates procedures as needed.
Uses sound judgment when researching problems and takes appropriate action to correct the problem while keeping management informed.
Recognizes and quickly fills production gaps as needed with minimal supervision including leadership and delegation practices.
Responsible for the production schedule and communication to the team on schedule.
Increases personal productivity levels as needed in order to meet the department processing deadlines.
Fully cross trained on all departmental activities and functions; coordinates and provides training of other Operations Customer Service Specialists, as needed.
Organizes workflow for designated group.
Reviews the work of others and provides feedback on problem resolution.
Contributes to the setting of team goals with management's input and concurrence.
Coordinates special projects, identifies and implements new procedures to make the workflow more efficient.
Creates and maintains documentation when necessary.
Draws from various data points to complete periodic reporting as required for both management and/or TPB.
Coordinates and reviews overall departmental participation in system upgrades and testing; provides input on the implementation of new technology, and/or enhancements to current technology.
Encourages teamwork and collaboration through the use of Continuous Improvement tools and practices
Draws complex data from a number of sources and compiles periodic reporting and root cause analysis, as required.
Supports internal colleagues and external Huntington customers by processing escalated and highly complex inquiries and/or requests related to Huntington products and services.
Performs other duties as assigned.