Treasury Management Svcs Specialist 2

Huntington National Bank•Columbus, OH

6d•Hybrid

About The Position

Summary: The Treasury Management Svcs. Specialist 2 handles many different request to change accounts default set up, special pricing, grouping, Earnings Credit Rate, Account Analysis Statement, etc. They provide excellent customer service while supporting Treasury Management products. Duties and Responsibilities: Perform Quality Check process on completed work Perform research Assist in the training of new colleagues on any/all functions special projects as assigned Understand business rules surrounding the different Huntington account types Ability to converse with internal and external customers via phone conversations. Perform all department functions consistently meeting or exceeding established level of service and department standards for individual productivity and accuracy Assist in daily workflow coordination Participate in system upgrades and testing Adheres to Bank Policy and Procedures Complies with Regulatory Requirements Follows effective controls and processes to ensure risks are measured, monitored and controlled. Keeps abreast of risk related changes that may impact work functions and processes. Leadership skills, proven ability to support and encourage team members through work distribution and direction. Ability to recognize and quickly fill production gaps as needed with minimal supervision including leadership and delegation practices. Ability to increase personal productivity levels as needed in order to meet the department processing deadlines. Handles escalated customer issues, or further escalates customer issues as appropriate. Exchanges information and resolves issues by researching solutions and identifying the best solution, where multiple non standard solutions are available. May be asked to provide input to setting team goals with management input and concurrence. Contributes to Special Projects Creates and maintains documentation when necessary. May be asked to contribute to periodic reporting for management. Performs other duties as assigned. Work schedule will be flexible. Some overtime may be required

Requirements

High School diploma or GED required.
3 or more years direct customer service experience

Nice To Haves

Experience with internal and external customer service via phone conversations
Ability to multi-task while performing multiple high risk processes.
Ability to work in a fast paced environment.
Experience working in a high risk area with the ability to identify and mitigate potential risk.
Experience with high performance culture is a plus.
Ensure efficient and timely deliverables; adapt quickly to an intense and changing environment.
Ability to work under tight deadlines with accuracy.
Demonstrated ability to learn multiple processes quickly.
Experience servicing customers via telephone, a plus.
Ability to perform accurate work under pressure is critical.
Ability to work effectively in a deadline driven, high monetary risk environment.
Strong verbal and written communication skills.
Strong analytical and decision-making skills.

Responsibilities

Perform Quality Check process on completed work
Perform research
Assist in the training of new colleagues on any/all functions special projects as assigned
Understand business rules surrounding the different Huntington account types
Ability to converse with internal and external customers via phone conversations.
Perform all department functions consistently meeting or exceeding established level of service and department standards for individual productivity and accuracy
Assist in daily workflow coordination
Participate in system upgrades and testing
Adheres to Bank Policy and Procedures
Complies with Regulatory Requirements
Follows effective controls and processes to ensure risks are measured, monitored and controlled.
Keeps abreast of risk related changes that may impact work functions and processes.
Leadership skills, proven ability to support and encourage team members through work distribution and direction.
Ability to recognize and quickly fill production gaps as needed with minimal supervision including leadership and delegation practices.
Ability to increase personal productivity levels as needed in order to meet the department processing deadlines.
Handles escalated customer issues, or further escalates customer issues as appropriate.
Exchanges information and resolves issues by researching solutions and identifying the best solution, where multiple non standard solutions are available.
May be asked to provide input to setting team goals with management input and concurrence.
Contributes to Special Projects
Creates and maintains documentation when necessary.
May be asked to contribute to periodic reporting for management.
Performs other duties as assigned.