Treasury Management Operations Specialist

Capital Credit Union • Green Bay, WI

2d

About The Position

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by managing, executing, and improving all operational, compliance, billing, and member-servicing aspects of the credit union’s Treasury Management products. This role supports sales, member service, and senior management by ensuring accurate processing, smooth onboarding, regulatory compliance, technology oversight, billing accuracy, and high‑quality member support. This role supports and strengthens the Treasury Management department by handling high‑level operational, compliance, billing, and onboarding responsibilities. It enables the VP, sales, and member service staff to focus on business development, relationship management, and frontline service. The position ensures accurate billing, risk mitigation, efficient onboarding, and operational accuracy are essential for the department’s growth.

Requirements

• 5+ years of banking experience, ideally in Treasury Management or commercial operations.
• Strong understanding of TM products: ACH, wires, BRDC, sweeps, online banking, positive pay.
• Knowledge of regulatory requirements including NACHA, OFAC, AML/KYC, and internal controls.
• Experience with billing processes, account analysis statements, and TM fee structures.
• Excellent communication, member service, and training skills.
• High attention to detail; strong organizational and analytical abilities.
• Proficiency with banking and TM systems, online banking platforms, and Microsoft Office.
• Ability to maintain confidentiality and operate within a compliance‑sensitive environment.

Nice To Haves

• Preferred: experience in project management, vendor coordination, or small‑team leadership.
• Certified Treasury Professional Certification (CTP) and/or Accredited ACH Certification (AAP) are a plus.

Responsibilities

• Member Onboarding and Implementation Manage full implementation of new Treasury Management members and services. Review and verify documentation, agreements, and system setup. Coordinate onboarding with sales and the business member. Accurately enter set up information for business members for ACH, wires, RDC, positive pay, sweeps, and digital banking.
• Day-to-Day Treasury Operations and Processing Daily processes include assisting members with questions related to: ACH, wires, returns, RDC, sweeps and positive pay. Ensure compliance with NACHA rules, OFAC, AML/KYC, and internal controls. Maintain accurate user rights, limits, and account information. Process maintenance requests and assist with periodic member reviews.
• Billing & Treasury Management Fee Administration Oversee accurate billing of all Treasury Management services, including monthly fees, analysis charges, and service add‑ons. Reconcile billed services with internal system reports to ensure accuracy. Coordinate with accounting/finance on fee posting and adjustments. Maintain billing schedules, fee waivers (if applicable), and documentation. Review account analysis statements for accuracy and collaborate with sales on pricing structures.
• Member Support, Service & Training Provide technical support for TM systems and services. Deliver member training (on-site or remote). Collaborate with sales and member service to support member needs.
• Compliance, Controls & Regulatory Oversight Maintain TM policies and procedures to meet regulatory standards. Coordinate with auditors and examiners and execute corrective actions. Monitor transaction limits, access controls, segregation of duties, and risk. Ensure proper handling and security of member information.
• Reporting, Documentation & Analytics Maintain member service data, adoption metrics, issues logs, and billing records. Prepare monthly/quarterly/annual internal reports for management. Assist sales with Request For Proposals (RFPs), proposals, and fee/profitability analysis.
• Process Improvement, Systems & Project Management Collaborate with IT, compliance, and operations to improve workflows. Lead or support system upgrades, testing, and new product rollouts. Maintain SOPs, internal guidelines, and process documentation.
• Training, Supervision & Internal Collaboration Cross‑train team members on TM products and systems. Support sales, operations, and member service in joint initiatives. Contribute to department strategy and performance metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed