Treasury Management Operations Representative

American Community Bank & Trust•Crystal Lake, IL

9h•Onsite

About The Position

Join our team as a Treasury Management (TM) Operations Representative, where you will play a crucial role in supporting and enhancing our TM processes. This role is responsible for the setup, maintenance, and client support of treasury management products, online banking, mobile banking, bill pay, remote deposit, ACH, wires, positive pay and mobile applications. An ideal candidate is detail-oriented, passionate about delivering exceptional service to clients, and has understanding and experience with TM products and payment services.

Requirements

High school diploma or general education degree (GED)
2-5 years relevant experience, including at least one (1) year in treasury management.
Communication
Client Orientation
Integrity
Relationship Building
Results Orientation

Nice To Haves

Banking experience preferred

Responsibilities

Responsible for new client setups and ongoing maintenance according to process and procedure within standardized timeframes for: online banking, mobile banking, remote deposit, bill pay, ACH, wires, positive pay, and the mobile banking apps
Review TM teams' client setups and maintenance for accuracy
Review daily TM reports
Troubleshooting with clients, front-line and commercial bankers via phone and/or email.
Complete daily function required for Positive Pay.
Ongoing TM system cleanup
Monitor ACH origination and reporting program
Work with commercial bankers, CBA, TM Officer and TM associates to ensure client experience is functioning optimally
Performs other duties and miscellaneous projects as assigned