Treasury Associate

Meritrust•Wichita, KS

28d•$26 - $33•Onsite

About The Position

The Treasury Associate plays a vital role in delivering exceptional service to business members by assisting with the implementation, maintenance, and troubleshooting of treasury products and services. This position ensures smooth onboarding and ongoing support for solutions such as ACH origination, wire transfers, business remote deposit capture, and fraud prevention tools. Serving as a trusted resource, the associate delivers prompt responses to inquiries, educates members on best practices, manages essential daily operations such as payment processing, and collaborates with internal teams and vendors to resolve issues effectively. The role is focused on building strong relationships with business members while ensuring accuracy, compliance, and operational excellence.

Requirements

Associate's degree in Business, Finance, Business Administration, or related field (Bachelor's degree preferred)
Professional certifications such as AAP (Accredited ACH Professional) or CTP (Certified Treasury Professional) are a plus
Understanding of business banking operations, including ACH, wire transfers, and digital banking systems
Familiarity with NACHA rules, banking compliance, and financial documentation standards
Knowledge of credit union or financial institution operations preferred
2-4 years of experience in banking, treasury services, or financial operations
Experience supporting digital banking platforms and business clients is highly desirable
Prior experience in a client-facing or technical support role is a plus
Proficiency in Microsoft Office suite (Excel, Outlook, Word)
Experience with online banking systems and ach processing platforms
Strong problem-solving and troubleshooting skills
Excellent written and verbal communication abilities
Ability to manage multiple tasks and prioritize in a fast-paced environment
Willingness to travel locally for member support and training

Responsibilities

Manage end-to-end treasury operations, including ACH and wire processing, Positive Pay exception handling, account reconciliation, and fraud detection.
Issue timely notifications to members regarding payment status, exceptions, and service updates.
Perform daily reporting for treasury activities and maintain accurate records.
Leverage treasury platforms and banking systems to support efficient cash management.
Manage bank account maintenance, including opening and closing accounts, and processing changes to account details, associated services, or authorized signers.
Complete end-of-month and first-of-month billing and reporting for all applicable treasury services.
Manage service fee billing, including posting payments, maintaining accurate records, and verifying fees for correctness and compliance.
Prepare reports on treasury activity, member usage, and risk metrics for management and board review.
Act as the primary contact for business members utilizing treasury services.
Assist the Treasury Relationship Manager with onboarding new business members for treasury services, including preparing required documentation and executing the implementation of products and services.
Provide training and support for ACH, wires, remote deposit capture (RDC), and fraud prevention tools.
Resolve member inquiries promptly and professionally, coordinating with vendors when necessary.
Maintain adherence to internal policies, NACHA rules, and regulatory requirements.
Assist with fraud monitoring and implement security protocols for treasury services.
Participate in annual audits and ensure documentation is accurate and complete.
Maintain procedures and ensure they are up to date.
Write and update procedures for treasury operations and member services.
Ensure all workflows are documented and reflect current practices.
Work closely with Business Banking and other departments (Operations, Compliance, IT, Digital) and branches to resolve issues and deliver seamless service.
Provide training and guidance to branch staff on treasury products and procedures.
Participate in cross-functional projects to enhance service delivery and operational efficiency.
Participate in training to maintain knowledge of treasury products, systems, and regulatory requirements.
Collaborate closely with Business Banking Specialists and Business Relationship Managers to meet business member needs.
Ensure service level agreements (SLAs) are met and documentation is accurate and complete.
Maintain accountability for timely and accurate resolution of service requests.
Represent the credit union professionally through appearance, communication, and service.
Adapt to evolving responsibilities and contribute to a dynamic, team-oriented environment.

Benefits

Comprehensive medical insurance plan
Dental and vision insurance
Generous paid-time-off
12 paid holidays
Annual bonus (discretionary bonus based on achievement of organizational scorecard results)
401(k) plan
Wellness program
Tuition assistance
Employee loan discount
Employee Assistance Program (EAP)
Life and disability coverage