Traveling Leasing Specialist

The Garrett Companies•Colorado Springs, CO

19d•$18 - $19

About The Position

Overview The Garrett Companies is seeking a seasoned Leasing Consultant with a strong sales background to travel between communities and boost occupancy at high-impact properties. This role is perfect for a self-starter who thrives in new environments, adapts quickly, and consistently delivers exceptional leasing results across multiple locations. The Customer Experience Specialist plays a key role in driving occupancy and creating exceptional resident experiences at our communities. This dynamic, customer-facing position focuses on leasing, marketing, and renewals, while ensuring that every interaction reflects The Garrett Companies’ high standards. With a focus on personalized service, market insight, and proactive communication, this role sets the tone for lasting resident satisfaction and community success. This role requires travel throughout our properties in Colorado and could require some travel out of state. Pay: $18-$19 per hour (commensurate with experience) + bonuses!

Requirements

Extensive customer service and a minimum of 1 year leasing experience with new construction and lease-ups.
High School Diploma or GED.
Valid U.S. Driver's License, auto insurance, and transportation.
Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
Must be consistently detail oriented and have the ability to recognize personal shortcomings.
Excellent written and verbal communication.
Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
Arrive to work on time.
Able to work in unison with a team.
Takes full responsibility for actions and works collaboratively to find solutions.
Coachable.
Positive Attitude.
Ability to listen and understand intents and goals.
Relentless problem-solving skills.
Ability to think 2+ steps ahead and anticipate what comes next.
We are all broom pushers. Must be willing to work and support at all levels.
We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.
Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.
Ability to climb up to four flights of stairs to access apartments.
Ability to walk several acres to tour community.
Some lifting; up to 25lbs.
Ability to sit or stand for long periods at a time.

Nice To Haves

NALP preferred

Responsibilities

Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
Receive and triage maintenance requests, creating work orders and coordinating resolutions.
Monitor property appearance and safety concerns, reporting issues promptly.
Participate in required training and development activities, including occasional travel and weekend work.
Other duties as assigned.