Leasing Specialist

AVANTI RESIDENTIAL LLC•Phoenix, AZ

1d•Onsite

About The Position

The Leasing Specialist role will manage and lead in-person tours for prospective residents and sell the units to encourage application submittal. They will work on improving occupancy and preventing stale units through marketing and analyzing the local market. In addition, this role will help enhance the move-in experience after residents have signed their leases with the Application Admin and enhance the community’s curb appeal.

Requirements

High School diploma or GED required.
2+ years of customer service experience preferred.
1+ years of sales experience preferred.
Ability to communicate effectively over writing, phone, and computer mediums.
Use of technology including computer software and iPad.
Pass criminal background screening prior to employment.
Possession of a valid driver's license and up-to-date vehicle insurance OR reliable transportation is required.
If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.

Responsibilities

Conduct tours scheduled in person tours with prospective residents who arrive at the property and perform warm hand off for scheduled tours. Keep Funnel/Outlook calendar updated so tours can be scheduled appropriately.
Demonstrate exceptional ability to build rapport with prospective and current residents through clear, professional, and timely communication. Effectively addresses resident concerns, provides accurate information about policies, and ensures a seamless transition from inquiry to move-in, contributing to high resident satisfaction and positive NPS scores.
Exhibits strong proficiency in utilizing property management software, digital marketing tools, and leasing platforms to track leads, manage applications, and maintain accurate records. Consistently leverages technology to enhance workflow efficiency, monitor occupancy trends, and support marketing strategies, ensuring optimal community visibility and operational success.
Consistently seeks opportunities to enhance resident satisfaction and community involvement by planning and facilitating resident events, coordinating outreach programs, and staying aware of resident needs and preferences. Demonstrates initiative in fostering a welcoming and engaged community.
Effectively identifies and resolves resident concerns, from maintenance issues to service inquiries, with a solution-oriented approach. Communicates clearly, follows up promptly, and ensures issues are fully resolved, contributing to positive resident experiences and retention.

Benefits

Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
Up to 40% apartment discount.
Continuing education and tuition reimbursement.
A generous PTO policy.
Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
4% company match for your 401k.
Avanti Shares equivalent program for hourly employees where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return.
Avanti Cares Program that helps employees in financial need.
Tenure-based Anniversary Recess.
Avanti Advisors Program to help new hires with onboarding.