Travel Product Manager

U.S. Bank•Minneapolis, MN

1d•Hybrid

About The Position

At U.S. Bank, Product Managers are customer-obsessed, driving product visioning, planning, and development to deliver on a human + digital product strategy and stay ahead of evolving economic, technological, and customer needs. This role specifically focuses on TravelBank, a U.S. Bank-owned, tech-driven expense and travel management solution. The Travel Product Manager will support the design and development of a customer-focused travel platform, aiming to deliver intuitive and efficient user experiences. This position involves close collaboration with engineering and design teams to define product requirements, translate customer needs into actionable solutions, and drive end-to-end execution to improve the overall travel experience.

Requirements

Product management experience
Demonstrated experience working with travel platforms to build, enhance, or support booking, product integration and customer experience capabilities

Nice To Haves

Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability
Ability to anticipate shifting market priorities, internal and external customer needs in a manner that consistently adds value
Strong customer centricity to implement strategies and techniques used to ensure that customers have a positive experience with the organization's products and services at every touch point
Knowledge of technical aspects of software products; ability to design, configure and integrate technical aspects of software products
Knowledge of Agile ways of working, knowledge of processes, tools and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations
Product PnL
Product strategy, vision and planning
Product discovery
Product development
Channel alignment and management
Adoption
Customer experience research, insight and execution
Agile ways of working
Go to market and sales channels
Performance measurement and optimization
Marketing and analytics
Customer centricity

Responsibilities

Identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements
Activate the connective tissue between U.S. Bank, customer experience, digital, technology, and business line strategy to identify and prioritize product / portfolio opportunities, and establish the product vision, charter and roadmap
Define product outcomes and Objectives and Key Results (OKRs) to prioritize Features/Epics and break down work into actionable steps to facilitate product discovery, design, development and delivery
Manage the end-to-end product lifecycle and drive the product roadmap leveraging OKRs (Objectives and Key Results)
Create the product in conjunction with agile, experience design, technology and risk partners to achieve business and customer outcomes
Understand and care for the technical features, debt reduction and modernization of the technical product with expertise in the technology required of the product (for technical products)
Support the design and development of a customer-focused travel platform, delivering intuitive and efficient user experiences
Partner closely with engineering and design teams to define product requirements, translate customer needs into actionable solutions, and drive end-to-end execution that improves the overall travel experience

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension