Travel Operations Specialist

Chapter Aesthetic Studio•Cicero, NY

58d•$52,000•Onsite

About The Position

Are you an operations-minded professional who thrives in a fast-paced, people-first environment? Join the Chapter SWAT Team—our elite group of travel-based specialists dedicated to Serving Wendy Across Teams. At Chapter, “Wendy” is our ideal guest: confident, curious, and committed to feeling her best. As a SWAT Team Operations Specialist, you’ll travel between studios in our New York region, to provide essential operational support when and where it’s needed most. Whether supporting studio operations, stepping into front-of-house roles, or enhancing team performance, you’ll ensure that every guest receives the trusted Chapter experience—outstanding service, smooth operations, and the warm, personalized attention we’re known for. At Chapter, we believe that confidence is powerful—and that exceptional service should be consistent, accessible, and transformative. By joining the Chapter SWAT Team, you’ll play a key role in delivering that experience across locations. You’ll grow professionally, contribute to a mission-driven team, and make an immediate impact—one Wendy at a time. Ready to serve Wendy wherever she needs you most? Apply now and join the Chapter movement. TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com. TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Chapter Aesthetic Studio is a new medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to every body. Our team of experienced nurses and aesthetic specialists provide personalized care and incredible service, helping you feel good about where you are on life’s journey so that you can finally be who you were meant to be.

Requirements

Minimum 2 years in guest service, retail, operations, or a related customer-facing role
Regional travel required—must have reliable transportation and flexibility to support studio needs across locations
High school diploma or equivalent required
Comfortable using EMR systems, scheduling tools, and digital communications platforms

Nice To Haves

Associate or bachelor’s degree a plus
Experienced in guest service, hospitality, or operations with a passion for helping people feel seen and supported
Adaptable, positive, and energized by travel and new environments
Confident working both independently and collaboratively in team settings
Tech-savvy, organized, and comfortable managing multiple priorities at once
Proud to represent a mission-driven brand and committed to operational excellence

Responsibilities

Support daily studio functions including guest service, scheduling, inventory, and retail activities across Chapter locations.
Welcome every guest with professionalism and care, ensuring a consistent and elevated Chapter experience across studios.
Educate guests on products, services, and membership benefits to help drive rebooking, referrals, and overall guest satisfaction.
Fill in for key roles such as Guest Service or Studio Manager support to maintain seamless studio operations.
Maintain cleanliness, operational readiness, and adherence to Chapter protocols at all times.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume