Travel Operations

Local Foreigner, LLC•New York, NY

About The Position

Local Foreigner is a boutique consultancy specializing in high-end curated travel. Whether orchestrating a romantic weekend in Paris or planning an epic Patagonian expedition, we transform travel aspirations into flawless realities. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. We embody a sophisticated global perspective paired with warm, personal service – qualities we look for in every member of our team. Our Travel Operations Team provides day-to-day support to our in-house team, assisting both Travel Consultants and Associates with client servicing, as well as supporting the broader operations team with administrative and operational tasks. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced, high-touch environment. This role focuses on operational and administrative support to ensure the accurate and seamless execution of client travel plans. The Travel Operations role serves as a foundational position for all incoming members of our in-house team and is the best way to learn Local Foreigner’s systems, processes, and standards while gaining exposure to the luxury travel industry. This is a unique opportunity for a smart, resourceful professional to build a strong operational foundation and work alongside experienced travel professionals.

Requirements

New York-based
Bachelor’s degree required
Background in customer service, hospitality, or fast-paced administrative roles preferred
Highly organized with exceptional attention to detail; adept at managing multiple projects and priorities efficiently.
Flexible and willing to work after hours and on weekends as needed to accommodate client needs, urgent tasks, or time-sensitive matters
Stays focused and solution-oriented in high-stress, time-sensitive situations.
Team player, able to work collaboratively and within groups
Takes initiative and consistently seeks ways to add value.
Anticipates challenges and finds efficient, creative solutions.
Clear, persuasive, and professional in written and verbal communication.
Positive attitude with passion for customer service, and a reflection of Local Foreigner’s brand ethos
Quick-learning, and able to work in a fast-paced environment, able to navigate competing priorities confidently
Proficient in Microsoft Office (Excel required). Experience with Salesforce, Sabre, or Adobe Suite is a plus.

Responsibilities

Create, update, and maintain client travel documents such as itineraries and invoices.
Correspond with vendors, private aviation companies, and internal flight specialists to coordinate travel arrangements and provide transportation recommendations.
Reconfirm client itineraries with vendors prior to departure.
Coordinate directly with personal and executive assistants to manage schedules, organize appointments, and ensure smooth communication and timely execution of high-profile client requests and priorities
Update and maintain client’s personal calendar, ensuring all meetings, travel itineraries, and key appointments are accurately added and organized for easy access and timely reminders
Enter and maintain client, trip, supplier contact, and service data (hotels, restaurants, and more) in Local Foreigner’s CRM (Salesforce).
Ensure all client files and documents follow organizational best practices for saving.
Track and log time spent on client trips using the company’s time-tracking system.
Learn and efficiently use company tools such as Salesforce, Sabre, and other internal systems.
Provide general administrative support to the in-house Sales and Operations teams as needed.