Travel Operations Specialist
About The Position
Are you an operations-minded professional who thrives in a fast-paced, people-first environment? Join the Chapter SWAT Team—our elite group of travel-based specialists dedicated to Serving Wendy Across Teams. At Chapter, “Wendy” is our ideal guest: confident, curious, and committed to feeling her best. As a SWAT Team Operations Specialist, you’ll travel between studios to provide essential operational support when and where it’s needed most. Whether supporting studio operations, stepping into front-of-house roles, or enhancing team performance, you’ll ensure that every guest receives the trusted Chapter experience—outstanding service, smooth operations, and the warm, personalized attention we’re known for. Chapter Aesthetic Studio is a new medical aesthetics brand, offering state-of-the-art, non-surgical skin care and body rejuvenation treatments. We exist to empower people to write their own story on beauty, because we believe beauty belongs to every body. Our team of experienced nurses and aesthetic specialists provide personalized care and incredible service, helping you feel good about where you are on life’s journey so that you can finally be who you were meant to be.
Requirements
- Experienced in guest service, hospitality, or operations with a passion for helping people feel seen and supported
- Adaptable, positive, and energized by travel and new environments
- Confident working both independently and collaboratively in team settings
- Tech-savvy, organized, and comfortable managing multiple priorities at once
- Proud to represent a mission-driven brand and committed to operational excellence
- Minimum 2 years in guest service, retail, operations, or a related customer-facing role
- Regional travel required—must have reliable transportation and flexibility to support studio needs across locations
- High school diploma or equivalent required
- Comfortable using EMR systems, scheduling tools, and digital communications platforms
Nice To Haves
- Associate or bachelor’s degree a plus
Responsibilities
- Support daily studio functions including guest service, scheduling, inventory, and retail activities across Chapter locations.
- Welcome every guest with professionalism and care, ensuring a consistent and elevated Chapter experience across studios.
- Educate guests on products, services, and membership benefits to help drive rebooking, referrals, and overall guest satisfaction.
- Fill in for key roles such as Guest Service or Studio Manager support to maintain seamless studio operations.
- Maintain cleanliness, operational readiness, and adherence to Chapter protocols at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
