Travel Operations and Sales Support Specialist

AAA Washington•Vancouver, WA

4d•$21 - $24•Onsite

About The Position

This role is responsible for daily distribution of travel member benefits, including digital and in-person international drivers permits, as well as supporting the retention of travel customers with existing bookings. Also, responding promptly and professionally to inquiries from customers, vendors, and travel agents, ensuring accurate information and courteous communications. This role will be in-person at our Vancouver location.

Requirements

High school diploma or GED
2+ years’ experience in office support or administrative role
1+ years’ experience in customer service
Skilled in establishing rapport, gaining the trust of others and ability to maintain cooperative working relationships.
Able to model a high standard of quality and commitment to serving the public and able to anticipate, monitor and meet the needs of members.
Ability to respond with empathy in an appropriate manner, exhibiting patience and compassion during times of stress.
Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, and simultaneous demands.
Skilled in working independently, prioritizing and following through on assignments with minimal direction.
Skilled in using MS Office Platform, troubleshooting and navigating technologies/programs
Excellent written and verbal communication skills.
Strong documentation and accuracy skills, ability to notice discrepancies and inconsistencies in available information.
Ability to work in a fast-paced environment while ensuring member satisfaction.

Nice To Haves

Associate’s or Bachelor’s degree
4 years of experience in customer service

Responsibilities

Efficiently administer and process member on-line sales, such as international driving permits.
Review applicable documents and accurately process in-person international driving permits to customers in-person at locations such as kiosks or travel events in a timely and customer friendly manner.
Responsible for travel document recordkeeping, including copying, filing, and distributing.
Identify travel cross-sell and new business opportunities and refer to the appropriate sales and/or tension channel (i.e. travel insurance)
Provide technical sales support of digital products by appointment (i.e. currency, TripTiks).
Collaborates with team members to resolve customer issues.
Resolve customer issues in collaboration with team members.
Receive, process, and/or distribute documents, including return mail, paper mail, payments and faxes.
Review, respond, and/or forward centralized store email boxes
Support travel advisors by responding to inquiries from travel customers with existing bookings.
Document all travel inquiries and reservation changes in the CRM.
Back up the Travel Help Desk with internal support or referral for all travel technology issues including answers, advice, troubleshooting, and follow-up, referring to more complex problems to manager or technical staff.
Responsible for contributing to the Key Performance Indicators, Service Level Agreements, and Annual Operating Plan of the Travel Operations Team.
Responsible for meeting the individual Key Performance Indicators of a Travel Operations and Sales Support Specialist.
Acts as an AAA Membership Ambassador by advocating and supporting the growth and retention of AAA Washington members.
Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values