Operations Specialist, Travel Studio Support
About The Position
Are you an operations-minded professional who thrives in a fast-paced, people-first environment? Join the Chapter SWAT Team—our elite group of travel-based specialists dedicated to Serving Wendy Across Teams. At Chapter, “Wendy” is our ideal guest: confident, curious, and committed to feeling her best. As a SWAT Team Operations Specialist, you’ll travel between studios to provide essential operational support when and where it’s needed most. Whether supporting studio operations, stepping into front-of-house roles, or enhancing team performance, you’ll ensure that every guest receives the trusted Chapter experience—outstanding service, smooth operations, and the warm, personalized attention we’re known for.
Requirements
- Experienced in guest service, hospitality, or operations with a passion for helping people feel seen and supported
- Adaptable, positive, and energized by travel and new environments
- Confident working both independently and collaboratively in team settings
- Tech-savvy, organized, and comfortable managing multiple priorities at once
- Proud to represent a mission-driven brand and committed to operational excellence
- Minimum 2 years in guest service, retail, operations, or a related customer-facing role
- Regional travel —must have reliable transportation and flexibility to support studio needs across locations
- High school diploma or equivalent required; associate or bachelor’s degree a plus
- Comfortable using EMR systems, scheduling tools, and digital communications platforms
Nice To Haves
- associate or bachelor’s degree a plus
Responsibilities
- Deliver Operational Excellence: Support daily studio functions including guest service, scheduling, inventory, and retail activities across Chapter locations.
- Champion Wendy’s Experience: Welcome every guest with professionalism and care, ensuring a consistent and elevated Chapter experience across studios.
- Drive Sales & Memberships: Educate guests on products, services, and membership benefits to help drive rebooking, referrals, and overall guest satisfaction.
- Support Studio Teams: Fill in for key roles such as Guest Service or Studio Manager support to maintain seamless studio operations.
- Ensure Brand Standards: Maintain cleanliness, operational readiness, and adherence to Chapter protocols at all times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
