Product Support and Operations Specialist

Via•New York, NY

1d•$65,000 - $75,000

About The Position

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Unbelievable partner support is at the heart of Via’s mission , and we’re looking for people who are eager to start their careers with a fast-paced, mission-driven tech company. As a Product Support and Operations Specialist , you’ll play a key role in supporting our partners (cities, operators, etc.) who power transportation networks using our technology. This role is a perfect opportunity for early-career professionals to gain cross-functional experience, build technical expertise, and make a real-world impact from day one.

Requirements

Minimum of 1-2 years of work experience, including internships. We welcome recent grads, as well as early-career professionals looking to grow in a fast-paced, mission-driven environment.
Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
Meticulous and vigilant, with a high level of attention to detail
Outstanding process-orientation, analytical, and organization skills
Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
Excellent communicator with a knack for always finding the right tone
Bachelor’s Degree

Nice To Haves

Fluency in additional languages (ie Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus
Previous experience in a technical support role is a plus

Responsibilities

Learn fast: You’ll receive hands-on training and mentorship from experienced team members to get you up to speed on our tools, workflows, and industry context. You'll become an expert on Via!
Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform
Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams
Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives