Corporate Traveler - Travel Manager - Houston, TX

Flight Centre•Cortez, CO

1d•Onsite

About The Position

Corporate Traveler, one of Flight Centre Travel Group’s (FCTG) most successful global brands, aims to dominate the SME market by making the end-to-end travel experience faster, simpler, and easier for customers, while demonstrating ongoing value to decision-makers, travelers, and bookers. They offer a blend of personal, local service with expert technology and the choice and value of the FCTG family. With offices across Australia, Canada, USA, UK, South Africa, and New Zealand, Corporate Traveler has been part of FCTG for over 26 years, contributing significantly to its corporate travel division. The company is award-winning, forward-thinking, and fosters a fun environment for travel enthusiasts, team players, and customer service-oriented individuals. Corporate Traveler is actively seeking a bright and ambitious Travel Manager to join their growing team. This role involves managing the day-to-day travel needs of corporate business accounts secured by the Account Executive, with a primary focus on building strong client relationships through exceptional customer service and exceeding expectations.

Requirements

A minimum of 1 year of GDS experience
Strong sales background including experience working toward goals and/or on commission
Professional & service-oriented mentality
Positive attitude and a will to succeed
Ability to work independently as well as part of a team
Impeccable business acumen
High attention to detail

Responsibilities

Understanding and anticipating client needs and travel preferences
Responding quickly and proactively to client requests
Resolving client complaints
Ensuring accurate and timely presentation of clients’ travel documentation
Actively contributing at meetings with Team Leaders and AEs to keep them abreast of client accounts and any information which is likely to impact (either positive or negatively) on Corporate Traveler
Sharing information with fellow Travel Managers and Team Leaders to ensure a united, consistent, and professional approach to client account management
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
Contributing to the development and maintenance of office systems and processes associated with accounts
Ensuring that all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file.

Benefits

Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships.
Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
A career, not a job: We offer genuine opportunities for people to grow and evolve
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.
Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
Travel perks/discounts
Health & Wellness Programs and Employee Financial Wellness Services
National/International Award Nights and Conferences
Health benefits including, medical, dental, vision, gender affirming care, and fertility care
Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
Flexible Spending Accounts
Employee Assistance Program
401k program with partial match
Tuition Reimbursement Program
Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
Global career opportunities in a network of brands and businesses