Travel Information Aide I

Tourism Dev • Garrett, MD

21d • Onsite

About The Position

The Maryland Department of Commerce is seeking qualified applicants for a contractual Travel Information Aide I position within the Office of Tourism Development for the Youghiogheny Overlook Welcome Center . The incumbent will work 80 hours Bi-weekly. GRADE 8 LOCATION OF POSITION Youghiogheny Overlook Welcome Center I-68 Eastbound MM#6 Friendsville, MD 21531 POSITION DUTIES The main purpose of this position is to sell Maryland as a premier travel destination according to the Office of Tourism Development’s (OTD) Annual Marketing and Development Plan. The purpose is accomplished through high-quality customer service, dissemination of product knowledge and executing Welcome Center (WC) operational duties. Work is governed by policies and procedures outlined in the WC handbook and all other applicable State of Maryland, Department of Commerce and/or OTD regulations, policies and procedures. This position is directly related to the successful execution of OTD’s Annual Marketing and Development Plan because of its crucial role in: Increasing Transactional Outcomes by sharing destination-related information about the state’s visitor experiences, events, businesses and deals/discounts/promotions Efficiently and effectively providing Welcome Center and Office of Tourism Development operational assistance.

Requirements

• Graduation from an accredited high school or possession of high school equivalency certificate
• Two (2) years of experience working in public information in a tourism-related industry (e.g., accommodations, campground, travel development agency, information center, guide service, customer service, hospitality, etc.)
• The Welcome Center operates Thursday to Monday weekly, from 8:00 AM to 4:30 PM.
• Applicants must be able to frequently lift and/or move up to 50 pounds.

Nice To Haves

• Strong customer service and communication skills
• Experience in processing and conducting self-directed research to stay current on Tourism information including visitor experiences, events, and promotions within a specific geographic area.
• Experience with Maryland attractions, accommodations, recreational facilities, services, events and destinations.

Responsibilities

• Increasing Transactional Outcomes by sharing destination-related information about the state’s visitor experiences, events, businesses and deals/discounts/promotions
• Efficiently and effectively providing Welcome Center and Office of Tourism Development operational assistance.

Benefits

• Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents.
• As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled.
• The State of Maryland will subsidize the remaining 75% of the cost for these benefits.
• You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
• Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees