INFORMATION AIDE

State of careers Rhode Island•Pontiac, MI

About The Position

GENERAL STATEMENT OF DUTIES: To independently provide a broad spectrum of substantive, authoritative and technical information through assessment of client/customer needs, research/analysis and resource evaluation; and to do related work as required. SUPERVISION RECEIVED: Works under the general supervision of a superior with latitude for the exercise of independent judgement; work is periodically reviewed for satisfactory performance and conformance with instructions, guidelines and final objectives. SUPERVISION EXERCISED: May supervise assigned staff. ILLUSTRATIVE EXAMPLES OF WORK PERFORMAED: To independently provide a broad spectrum of substantive, authoritative and technical informational services through assessment of client/customer needs, research/analysis and resource evaluation. On an ongoing basis, and as the primary work assignment, to interact with clients, customers, officials, the general public, and employees in providing informational services available. To make initial determinations of information required and provide appropriate referral and/or resources or services available. To collect, interpret, organize and/or prepare data for the purpose of complying with informational requests. To maintain currency of relevant information and resources available directly related to the function of the unit or the services provided. As required, to perform a variety of generic clerical tasks including typing, filing recordkeeping, money and fee collection, etc. To do related work as required.

Requirements

A working knowledge of state government, and assigned services and programs
A working knowledge of general office practices
The ability to perform duties in the areas of information research and analysis, client/customer information assessment, referral and material distribution and resource maintenance and preparation
The ability to perform keyboard functions with reasonable speed and accuracy
The ability to perform routine clerical tasks
The ability to establish and maintain effective working relationships with clients, customers, superiors and the public
graduation from a senior high school; and Experience: Such as may have been gained through: employment in a responsible clerical position which involved dealing with the public, customers or clients. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Nice To Haves

Ability to multitask and be flexible in a busy office setting
Excellent communication skills
Familiar with medical terminology
Proficient with data entry and navigating databases
Experience using common office applications (Word, Excel) and equipment
Ability to work both independently and cooperatively within a group
Ability to deliver quality customer service under a variety of circumstances
Experience in a position requiring maintenance of confidentiality

Responsibilities

To independently provide a broad spectrum of substantive, authoritative and technical informational services through assessment of client/customer needs, research/analysis and resource evaluation.
On an ongoing basis, and as the primary work assignment, to interact with clients, customers, officials, the general public, and employees in providing informational services available.
To make initial determinations of information required and provide appropriate referral and/or resources or services available.
To collect, interpret, organize and/or prepare data for the purpose of complying with informational requests.
To maintain currency of relevant information and resources available directly related to the function of the unit or the services provided.
As required, to perform a variety of generic clerical tasks including typing, filing recordkeeping, money and fee collection, etc.
To do related work as required.

Benefits

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

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