Travel Consultant – Remote VIP

American Express Global Business Travel

1d•Remote

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. This is a six month secondment role for a VIP Travel Consultant, managing travel for exclusive VIP clients, including business executives and famous names in the entertainment industry. The company offers great shift premiums for those who work alternative shifts and have dual GDS experience. Shifts are 24/7 and Monday-Friday 12:30pm - 9pm ET. Amex GBT prides itself on its warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities, with many Traveler Care leadership starting as Travel Counselors. The company values People, Passion, and Progress.

Requirements

Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise (Sabre, Apollo, Amadeus)
3 + years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel
Excellent professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Resolving customer issues quickly and independently / with supplier
Teamwork and openness to feedback

Responsibilities

Advise and arrange travel for corporate business customers (both individuals and groups) in the US
Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Use of one of our Global Distribution System's (GDS)
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Prevent fraudulent callers from trying to book trips afterhours by following our security protocols
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Benefits

Flexible benefits tailored to each country, starting on day one
Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks: choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals
Access to over 20,000 courses on our learning platform
Leadership courses
New job openings available to internal candidates first
Opportunity to connect with colleagues through global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action