Transportation Software Implementation and Trip Coordinator

Star Shuttle & Charter•San Antonio, TX

27d•Onsite

About The Position

The Transportation Software Implementation & Trip Booking Coordinator is a hybrid role combining hands-on trip logistics with leadership in implementing new transportation booking and dispatch systems. This role requires strong organizational skills, technical aptitude, and the ability to train and support staff.

Requirements

Experience in transportation, dispatch, logistics, or supply chain (required).
Strong computer proficiency and ability to learn new systems quickly.
Excellent communication, organization, and multitasking abilities.
Problem-solving mindset with a focus on process improvement.

Nice To Haves

Prior involvement in software implementation or staff training (preferred).
Experience with busHive, Samsara, Bytecurve, or other fleet-management platforms.
Knowledge of DOT regulations or passenger transportation standards.
Proficiency in Excel, Google Sheets, or BI/reporting tools.
Leadership, training, or project management experience.

Responsibilities

Plan, schedule, and monitor incoming and outgoing passenger transportation trips.
Coordinate with clients, drivers, vendors, and internal departments.
Ensure timely trip execution and resolve delays or service concerns.
Track vehicles, verify documentation, and maintain compliance records.
Optimize routes, schedules, and cost efficiency.
Lead the rollout and adoption of new transportation management, dispatch, and booking software.
Collaborate with vendors and internal leadership on system configuration.
Provide staff training, write documentation, and offer ongoing support.
Test system functionality, troubleshoot issues, and improve workflows.
Analyze system data to enhance accuracy, reporting, and efficiency.